Service Manager

Galadari Saudi Industrial Co.; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading distributor of commercial vehicles in Saudi Arabia is seeking an experienced Service Manager to lead truck service operations in Jeddah. This critical role focuses on ensuring service excellence, managing workshop and field service teams, and driving customer satisfaction. The ideal candidate will have a proven leadership background, the ability to manage service delivery according to OEM standards, and a customer-focused mindset. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits package

Leadership role

Stable working environment

Qualifications

• Proven experience as a Service Manager or Senior Aftersales Manager.
• Strong leadership experience managing technicians and service advisors.
• Customer-focused mindset with excellent stakeholder management skills.

Responsibilities

• Lead and manage the Truck Service Department, including workshop and field service teams.
• Ensure high-quality service delivery for heavy commercial vehicles in line with OEM standards.
• Drive customer satisfaction through effective job planning, timely repairs and clear communication.

Skills

Service management

Leadership

Stakeholder management

Commercial acumen

Tools

ERP/service management systems

Job description

Galadari Saudi Industrial Company (GSIC) is a subsidiary of Galadari Brothers Group based in the UAE. GSIC was formed in Saudi Arabia in 2021 to cover the market needs of commercial vehicles, heavy duty trucks, and energy backup solutions with presence in Dammam, Riyadh and Tabuk and Neom. GSIC provides wide range of high performance commercial vehicles and heavy duty trucks from the leading global brands

The Position

Galadari Saudi Industrial Co. (GSIC), a leading distributor of heavy commercial vehicles (trucks) and aftersales solutions in Saudi Arabia, is seeking an experienced Service Manager to lead our truck service operations in Jeddah. This role is critical in ensuring service excellence, operational efficiency and high customer satisfaction across workshop and field service activities.

Key Responsibilities

• Lead and manage the Truck Service Department, including workshop and field service teams
• Ensure high-quality service delivery for heavy commercial vehicles in line with OEM standards
• Drive customer satisfaction through effective job planning, timely repairs and clear communication
• Oversee daily workshop operations, technician productivity, job card control and turnaround times
• Monitor service KPIs including efficiency, utilisation, warranty recovery and profitability
• Ensure compliance with safety standards, quality procedures, and manufacturer requirements
• Manage warranty claims and liaise with OEM principals where required
• Collaborate closely with General Manager, Parts and Sales teams to support aftersales revenue growth
• Prepare budgets, forecasts and regular performance and operational reports

Requirements

• Proven experience as a Service Manager or Senior Aftersales Manager
• Proven leadership experience managing technicians and service advisors
• Strong commercial and operational acumen
• Customer-focused mindset with excellent stakeholder management skills
• Experience with OEM truck brands and warranty processes is highly desirable
• Proficiency in ERP/service management systems
• Based in Saudi Arabia or willing to relocate to Jeddah
• KSA Driving License

What We Offer

• Competitive salary and benefits package
• Leadership role with scope to build, improve and grow the service operation
• Stable and professional working environment