SeniorAdministrator - Linux, Red Hat Cluster, Red Hat Satellite

HCL Technologies Limited; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

The Senior Administrator – Linux, Red Hat Cluster, and Red Hat Satellite at HCL Technologies Limited leads advanced technical support and operational excellence. You will troubleshoot complex Linux/Satellite issues, perform root cause analysis, and ensure service quality and security alignment for customers.

Responsibilities include addressing high‑priority incidents, updating knowledge bases, and collaborating with cross‑functional teams to improve reliability, security posture, and customer

Qualifications

• Experience troubleshooting Linux and Red Hat Satellite incidents.
• Strong knowledge of Red Hat cluster technologies.
• Familiarity with IT service management frameworks, especially ITIL.
• Excellent problem-solving and root-cause analysis skills.
• Clear communication for customer interactions and team collaboration.

Responsibilities

• Provide advanced technical support for Linux and Red Hat Satellite incidents.
• Perform root cause analysis and implement effective solutions.
• Ensure compliance with quality standards and regulatory requirements.
• Maintain and update knowledge base; train team members.
• Resolve tickets within SLAs and collaborate across teams to improve security.

Skills

Linux & RH Satellite management

Red Hat Cluster technologies

Root cause analysis & problem-solving

ITIL knowledge

Customer communication

Education

RHCSA certification

ITIL Foundation certification

Tools

Red Hat Satellite

Job description

Senior Administrator – Linux, Red Hat Cluster, Red Hat Satellite

Job Summary

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring that our services meet quality standards, ultimately contributing to positive customer feedback and satisfaction.

Key Responsibilities

• Provide advanced technical support for complex incidents related to Linux and Red Hat Satellite, conducting thorough root cause analysis to implement effective solutions for technical and security challenges.
• Adhere to quality standards and regulatory requirements while ensuring compliance with company policies throughout support operations.
• Manage and update the knowledge base, contributing to effective documentation and ongoing training for new team members and analysts.
• Resolve complex support tickets within agreed SLAs and collaborate with cross‑functional teams to enhance operational efficiency and strengthen security posture.
• Drive customer satisfaction by achieving high first‑call resolution rates, minimizing rejected resolutions and case reopenings, and proactively mitigating security threats.

Skill Requirements

• Advanced proficiency in Linux and Red Hat Satellite management.
• Strong understanding of Red Hat cluster technologies.
• Excellent problem‑solving skills with a focus on root cause analysis.
• Familiarity with IT service management frameworks and processes.
• Effective communication skills for customer interaction and team collaboration.

Other Requirements

• Red Hat Certified System Administrator (RHCSA) certification is optional but valuable.
• ITIL Foundation certification is recommended for best practices in service management.