Senior Telecom Service Engineer

Hitachi ABB Power Grids; Riyadh; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading global technology company is looking for a Senior Service Engineer to oversee SLA programs and ensure compliance with project specifications in telecommunications. The ideal candidate will have 10-15 years of experience in the field, overseeing system modifications, advising clients, and collaborating with teams on technical solutions. Strong proficiency in telecommunications technologies including MPLS, SDH, and networking products is required. Embrace the core values of safety and integrity in this pivotal role.

Qualifications

• 10-15 years of experience in Telecommunications.
• Proficiency in both spoken and written English language is required.
• Knowledge of IEC101, IEC104, IEC61850 and legacy protocols.

Responsibilities

• Oversee SLA programs and modifications of telecommunication systems.
• Collaborate with the tendering team to propose technical solutions.
• Advise clients on maintenance and upgrades of installations.
• Manage external organizations providing equipment and systems.
• Lead Service Engineering activities on projects.

Skills

Telecom MPLS-TP Multiplexers

SDH Multiplexers

PDH Multiplexers

Wireless Routers/Bridges

Switches

Routing

PABX Systems

Network Management Products

Ethernet Technologies

Voice Technologies

Education

Bachelor's or Master’s Degree in Telecommunication Engineering

Job description

As a Senior Service Engineer, you will be responsible for overseeing SLA programs, retrofit upgrades, extensions, and modifications of telecommunication systems for assignments classified as medium or high complexity. You will ensure the efficient and cost-effective completion of all site activities in compliance with contract specifications, quality standards, and safety requirements.

How You’ll Make an Impact

Proficient in handling Telecom MPLS-TP Multiplexers, SDH Multiplexers, PDH Multiplexers, Wireless Routers/Bridges, Switches, Routers, PABX Systems, and Network Management Products.

Work as a Telecom Engineer in PDH, SDH, Ethernet, and MPLS-TP technologies and collaborate with the tendering team to understand client specifications and propose technical solutions.

Advise clients on maintenance and upgrades of existing installations and deliver presentations and training on new products/solutions to internal and external customers and represent Service Engineering in project and design review meetings.

Implement design changes and produce as-built project documentation and support continuous improvement through lessons learned feedback.

Assist Project Managers with claims related to scope, cost, time, and risk and create work plans and cost estimates, ensuring timely and quality delivery within budget and coordinate site activities for customer acceptance certification.

Act as the lead for Service Engineering activities on projects, ensuring professional representation.

Manage external organizations providing equipment, systems, or services and coach Associate Service Engineers.

Ensure compliance with safety regulations and contractual requirements and prepare project documentation for SAT and obtain necessary approvals.

Maintain broad knowledge of HE systems and technical environments and follow safety rules on construction sites and HE HSE safety culture.

Proactively coordinate and report to the Service Engineering Team Leader.

You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

Bachelor ormaster’sdegree inTelecommunication Engineering.

10 -15years ofexperience inTelecommunications.

FOX SDH, PDH, Ethernet products.

Ethernet Technologies IP, Switching and routing, MPLS-TP,Voice Technologies, SIP, VOIPand network Management Systems

IEC101, IEC104,IEC61850 and other legacy protocols used in Substation Automation Systems.

Proficiency in both spoken & written English language is required.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.