Senior Specialist TB Cluster Mobility operations

Red Sea Global; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading development organization in Saudi Arabia seeks a Senior Specialist for Mobility Operations. The role involves managing transit logistics for staff in the Amaala Staff Village, ensuring efficient shuttle services and compliance with Service Level Agreements. Candidates should have at least 3 years of relevant operational experience and a High School diploma. The position requires strong organizational, communication, and problem-solving skills, as well as tech proficiency in fleet management. A valid driver's license is preferred.

Qualifications

• Minimum 3 years of operational mobility or similar experience.
• Tech-savvy with fleet management system knowledge.
• Proficient in English (oral and written); Arabic proficiency preferable.

Responsibilities

• Support and coordinate with line manager during implementation and operations.
• Identify potential risks, issues, and challenges.
• Partner to streamline transportation services for internal and external clients.

Skills

Outstanding organizational and multitasking abilities

Active listening and excellent communication skills

Sound judgement and critical thinking

Calm, rational behavior under stressful conditions

Familiar with vehicle guidance and control apps

Excellent time management skills

Education

High School diploma

Tools

MS Office

Fleet management system

Job description

Job Title

Senior Specialist Staff Village Mobility Operations - AMAALA

Reports to

Manager – Staff Village Mobility Planning & Operations

Division

Operations

Department

Mobility - AMAALA

Job Purpose

The Senior Specialist Staff Village Mobility Operations position is vital in managing transit for all Amaala Staff Village (ASV) residents. The role links staff to their work-bound transport and general village transportation, ensuring smooth, timely, and efficient shuttle service between ASV residents, the AMAALA bus interchange, and workplaces. Transit within the village is provided by scheduled 24/7 buses and buggies.

Job Responsibilities

• Support and coordinate with line manager during implementation and operations phases.
• Identify potential risks, issues, and challenges.
• Partner with Senior Manager Operations & Fleet to streamline transportation services for internal and external clients, ensuring safe and dependable operation.
• Lead resolution of unforeseen obstacles such as roadblocks, weather incidents, accidents, and dynamic transportation changes within the community.
• Collaborate with management to monitor and address deviations from Service Level Agreements (SLAs) related to transportation issues; take decisive action to ensure compliance.
• Resolve specific customer complaints; address resource shortfalls to maintain business continuity and satisfaction.
• Conduct regular audits and quality checks, maintaining safety, cleanliness, and service quality standards.
• Generate and deliver operational data and insights to the Manager on a weekly and monthly basis to support accurate reporting and planning.
• Adjust working schedules and routes as necessary, demonstrating flexibility in daily operations.

Job Stakeholders

Internal

• Land Operations (Mobility)

External

• Hotels / Other Assets / Community Management Team / FM / Logistics

Job Requirements

Qualifications and Experience

• Age 25 or older.
• Minimum 3 years of operational mobility or similar experience.
• High School diploma required.
• Tech‑savvy with fleet management system knowledge.
• Fast typing skills and experience in data entry.
• Knowledge of depot and fleet procedures and emergency guidelines.
• Proficient in English (oral and written); Arabic proficiency preferable.
• Valid driver’s license preferred.

Skills

• Outstanding organizational and multitasking abilities.
• Active listening and excellent communication skills.
• Sound judgement and critical thinking.
• Calm, rational behavior under stressful driving conditions; professional demeanor.
• Familiar with vehicle guidance and control apps.
• Excellent time management skills.

Additional Requirements

• Ability to work evenings, weekends, and public holidays as required.
• Compliance with all line manager instructions, including post‑care vehicle yard work and other tasks.
• Strict adherence to assigned shift schedule.

Job Context

This Senior Specialist role reports to the Manager Staff Village Mobility Planning & Operations and ensures efficient, effective operation of all transport within Amaala Staff Village.

Job Competencies

Leadership Competencies

• Effective communication with diverse audiences, written and verbal.
• Adaptability to rapidly changing environments with uncertainty.

Core Competencies

• Planning and organizing.
• Problem solving.
• Project planning and implementation.
• Operational challenge resolution.

Functional Competencies

• Computer skills: MS Office and fleet management system proficiency.
• Administrative and supervisory skills: demonstration of supervisory ability for lower level staff.

Note

The above information describes the general nature of this role and is not exhaustive. The evolving nature of Expo2020 may require amendments to meet project and organizational needs.