Senior Manager - Application D&D Excellence

Qiddiya | القدية; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Qiddiya | القدية is seeking an Experience System Manager to enhance guest experiences across our offerings. The role involves designing and managing systems that improve visitor engagement and streamline operations.

Candidates with a Bachelor’s degree in Business Administration or related fields, and over 5 years of relevant experience in hospitality or entertainment are preferred. A comprehensive benefits package is offered for this pivotal role.

Qualifications

• 5+ years of experience in experience management or customer experience roles.
• Strong analytical skills and experience with data-driven decision-making.
• Proficient understanding of the customer journey.

Responsibilities

• Manage the development and execution of experience systems.
• Collaborate with teams to integrate technology solutions.
• Conduct research to identify trends and optimize experience systems.
• Oversee implementation of customer feedback mechanisms.
• Develop training materials and conduct sessions for staff.

Skills

Experience management

Customer experience

Data analysis

Technology integration

Education

Bachelor's degree in Business Administration, IT, or Hospitality Management

Master's degree (a plus)

Tools

CRM tools

Experience management systems

Job description

As a Experience System at Qiddiya Investment Company, you will play a pivotal role in shaping the guest experience across our diverse offerings. You will be tasked with the design, implementation, and management of experience systems and solutions that enhance visitor engagement and streamline operations. This role requires a blend of strategic vision and hands-on execution to ensure that our innovative approaches meet the needs of our guests while contributing to the overall success of Qiddiya's transformative project.

Responsibilities

• Manage the development and execution of experience systems that enhance guest engagement and satisfaction
• Collaborate with cross-functional teams to integrate technology solutions that streamline the customer journey
• Conduct research and analysis to identify trends, preferences, and feedback from guests to optimize experience systems
• Oversee the implementation of customer feedback mechanisms and ensure insights are acted upon effectively
• Develop training materials and conduct sessions for staff to leverage experience systems and enhance guest interactions
• Monitor and evaluate the performance of experience systems and make recommendations for continuous improvement
• Act as a liaison between IT, operations, and customer service teams to ensure alignment in enhancing guest experiences
• Stay up to date on industry trends and emerging technologies to propose innovative solutions

Requirements

• Bachelor's degree in Business Administration, Information Technology, Hospitality Management, or a related field; a Master's degree is a plus
• 5+ years of experience in experience management, customer experience, or related roles within the hospitality or entertainment industry
• Proficient understanding of experience management systems, CRM tools, and customer journey mapping
• Strong analytical skills and experience using data to drive decision-making

Benefits

Comprehensive benefits package