Senior Linux & OpenShift Application Support Engineer

Tata Consultancy Services

Riyadh

On-site

SAR 240,000 - 360,000

Full time

48 hours ago

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Job summary

Tata Consultancy Services (TCS) is seeking a Senior Linux & OpenShift Application Support Engineer in Riyadh. The role focuses on Linux server administration, OpenShift cluster management, and middleware/API platform support to ensure high availability and performance of enterprise applications.

You will configure, patch, and secure systems, automate operational tasks, and collaborate with cross-functional teams for production deployments and incident response.

Qualifications

Bachelor’s degree in computer science, IT, or related discipline.
10+ years IT experience with senior level competencies.
5+ years hands-on OpenShift administration experience.
Experience supporting enterprise middleware and API platforms.
Strong troubleshooting, analytical, and stakeholder management skills.

Responsibilities

Install, configure, patch, and administer Linux servers.
Manage OpenShift 4.x environments including deployment and upgrades.
Administer WSO2 API Manager and IAM; ensure security policies.
Maintain Strapi-based apps and API integration.
Provide L2/L3 support across Linux, OpenShift, middleware.
Lead automation initiatives to improve ops efficiency and SLA adherence.

Skills

Linux administration

Shell scripting

Performance tuning

Networking

Security hardening

Automation

RBAC and IAM

Cloud/container knowledge

Education

Bachelor’s degree in computer science or related

Tools

OpenShift

WSO2 API Manager

WSO2 IAM

Strapi CMS

Redis

ELK stack

CI/CD tools

Job description

Job Title – Senior Linux & OpenShift Application Support Engineer

Company – TCS (MEA)

Job type – Full time

About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Key Responsibilities

Primary Skills

Installation, configuration, patching, and administration of Linux servers.
Performance tuning, capacity management, and troubleshooting.
User, group, filesystem, LVM, NFS, DNS, SSH, and networking administration.
Security hardening, vulnerability remediation, and audit compliance.
Shell scripting and automation for operational activities.

Red Hat OpenShift

Administration and support of OpenShift 4.x environments.
Cluster deployment, upgrades, patching, and lifecycle management.
Management of Projects, Routes, Services, ConfigMaps, Secrets, PV/PVCs.
OpenShift RBAC, SCC, authentication, and security controls.
Monitoring, logging, performance tuning, and troubleshooting platform issues.
Experience with Operators, Helm Charts, Container Registries, and CI/CD integrations.
Support for application deployments and containerized workloads.

Secondary Skills

WSO2 API Gateway / API Manager

Administration and support of WSO2 API Manager.
API publishing, lifecycle management, and security policies.
Troubleshooting API gateway issues, integrations, and performance bottlenecks.
SSL certificate management and API monitoring.

WSO2 Identity & Access Management (IAM)

Identity provider administration and authentication management.
SSO, OAuth2, OIDC, SAML integrations.
User provisioning, role management, and access control support.
Security troubleshooting and compliance support.

Strapi CMS

Administration and maintenance of Strapi-based applications.
User, role, and content management support.
API configuration and troubleshooting.
Support and troubleshooting of enterprise integration solutions.
Route development understanding and monitoring of integration services.
Performance optimization and incident resolution.

Redis

Administration and support of Redis clusters.
Cache management, backup/recovery, replication, and monitoring.
Performance tuning and troubleshooting.
Deployment, administration, and support of ELK environments.
Log collection, indexing, search optimization, and dashboard creation.
Monitoring system/application logs and troubleshooting errors.
Performance tuning and capacity planning.
Provide L2/L3 support for Linux, OpenShift, and middleware platforms.
Monitor infrastructure and application health, ensuring SLA adherence.
Resolve incidents, service requests, and problem tickets within agreed timelines.
Perform root cause analysis (RCA) for recurring issues.
Support application deployment activities and production releases.
Coordinate with Development, Network, Security, Database, and Infrastructure teams.
Manage platform upgrades, patches, certificates, and security compliance activities.
Create and maintain operational documentation, SOPs, and knowledge articles.
Participate in on-call support and major incident management activities.
Drive automation initiatives to improve operational efficiency.
Ensure high availability, reliability, and performance of platforms.

Required Qualifications

Bachelor’s degree in computer science, Information Technology, or related discipline.
10-12 years of overall IT experience.
Minimum 5+ years of hands-on OpenShift administration experience.
Experience supporting enterprise middleware and API platforms.
Excellent troubleshooting and analytical skills.
Strong communication and stakeholder management skills.

Preferred Certifications