Senior IT Support Specialist

Mirai Arabian International Company Limited; Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A prominent international tech company in Al Khobar is looking for a skilled Sr IT Specialist to join their team. This role is crucial in providing technical support, managing IT systems, and ensuring cybersecurity compliance. The ideal candidate will have extensive experience, strong technical skills, and a bachelor's degree in IT or related fields. The position offers benefits like VIP medical insurance and kids' education allowance, making it a significant opportunity for IT professionals seeking growth in a dynamic environment.

Benefits

VIP Medical insurance (employee, family)

Kids Education allowance

Gym allowances

Qualifications

• Minimum of 5 years of total experience in IT support, system administration, or related roles.
• Strong command of English (spoken and written).

Responsibilities

• Provide technical assistance to staff for hardware, software, and network-related issues.
• Diagnose and resolve system errors, application problems, and connectivity issues.
• Manage routine updates, patches, and backups to maintain optimal system performance.
• Implement and monitor security measures to protect company data and networks.
• Configure, deploy, and manage devices using Mobile Device Management (MDM) solutions.
• Oversee Google Workspace setup and security configurations.
• Maintain up-to-date records of IT assets and incident resolutions.
• Work closely with internal teams and vendors to resolve complex IT issues.

Skills

Windows troubleshooting

macOS troubleshooting

Network fundamentals

Cybersecurity principles

MDM platforms (e.g., Jamf, Intune)

Google Workspace administration

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Information Technology

Job description

Overview

We are seeking a skilled and proactive Sr IT Specialist to join our team. The ideal candidate will have extensive experience providing technical support, maintaining IT systems, ensuring cybersecurity compliance, and managing modern device and user environments. This role plays a key part in supporting the company’s day-to-day technology operations and ensuring smooth, secure, and efficient IT performance.

Responsibilities

• User Support: Provide technical assistance to staff for hardware, software, and network-related issues across Windows and macOS devices.
• Troubleshooting: Diagnose and resolve system errors, application problems, and connectivity issues promptly.
• System Maintenance: Manage routine updates, patches, and backups to maintain optimal system performance and security.
• Cybersecurity: Implement and monitor security measures to protect company data, systems, and networks from threats and vulnerabilities.
• MDM Administration: Configure, deploy, and manage devices using Mobile Device Management (MDM) solutions to ensure compliance and efficiency.
• Google Workspace Administration: Oversee Google Workspace setup, user management, access control, and security configurations.
• Documentation: Maintain up-to-date records of IT assets, configurations, and incident resolutions.
• Collaboration: Work closely with internal teams and vendors to resolve complex IT issues and enhance system reliability.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of total experience in IT support, system administration, or related roles.
• Technical Skills:
  • Proficiency with Windows and macOS troubleshooting
  • Strong understanding of network fundamentals, cybersecurity principles, and IT best practices
  • Experience with MDM platforms (e.g., Jamf, Intune, or similar)
  • Knowledge of Google Workspace administration and security controls
• Language: Strong command of English (spoken and written).

Preferred Attributes

• Excellent problem-solving and analytical skills
• Strong communication and customer service orientation
• Ability to work independently and manage multiple priorities in a fast-paced environment
• G-suit work place.

Benefits

• VIP Medical insurance(employee, his parents, spouse, kids)
• Kids Education allowance
• Gym allownces