Senior Facilities & Account Manager — Al Ula FM Leader

Big Fish Consult; Medina; On-site; SAR 223,000 - 335,000; Full time

Job summary

Big Fish Consult is seeking a Senior Facilities and Account Manager based in Al Ula, Saudi Arabia to lead Hard and Soft FM operations for a premier facilities services client. You will manage client relationships and ensure satisfaction while delivering services in line with SLAs, KPIs, and HSE requirements.

You will oversee preventive and reactive maintenance, asset management, budgets, procurement, and vendor performance, while leading multidisciplinary FM teams and driving continuous

Responsibilities

• Lead Hard & Soft FM operations across assigned facilities.
• Manage client relationships and ensure customer satisfaction.
• Deliver services in line with contractual SLAs, KPIs, and HSE requirements.
• Oversee preventive and reactive maintenance, asset management, and service quality.
• Manage budgets, P&L, cost control, procurement, and vendor performance.
• Lead and develop multidisciplinary FM teams.
• Monitor operational performance and drive continuous improvement initiatives.
• Ensure compliance with regulatory, safety, and quality standards.
• Manage CAFM/CMMS reporting, maintenance planning, and performance dashboards.
• Support contract mobilization, transitions, renewals, and business growth initiatives.

Job description

Big Fish Consult is seeking a Senior Facilities and Account Manager based in Al Ula, Saudi Arabia to lead Hard and Soft FM operations for a premier facilities services client. You will manage client relationships and ensure satisfaction while delivering services in line with SLAs, KPIs, and HSE requirements.

You will oversee preventive and reactive maintenance, asset management, budgets, procurement, and vendor performance, while leading multidisciplinary FM teams and driving continuous