Senior ACES Manager

Amazon; Jeddah; On-site; SAR 299,000 - 375,000; Full time

Job summary

A leading e-commerce company is seeking an ACES Manager in Jeddah, Saudi Arabia. The role involves enhancing Sort Center operations to meet performance commitments, driving standardization efforts, and leading cross-functional projects. The candidate will develop process improvement leaders and support a continuous improvement culture. Strong operational knowledge and liaison skills are essential to succeed in this position.

Qualifications

• Strong understanding of operations and process improvement methodologies.
• Ability to drive standardization and loss reduction efforts.
• Excellent liaison skills for cross-department coordination.

Responsibilities

• Support Sort Centers' improvements to enhance customer experience.
• Run and coordinate cross-functional projects for implementation.
• Develop process improvement leaders and promote continuous improvements.

Job description

Business Area: Operations
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

Overview

ACES Manager
ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, drive loss identification and reduction, act as liaisons with other departments, provide process skills to the SCs, support SC productivity, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs.

The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.