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To ensure the availability, performance, security, and reliability of SAP systems through effective Basis administration, monitoring, troubleshooting, upgrades, and technical support across all SAP environments.
Key Accountability Areas
SAP System Administration:
- Install, configure, and maintain SAP systems.
- Monitor system health, availability, and performance.
- Manage SAP instances, profiles, parameters, and services.
- Perform regular system checks and troubleshooting.
- Support DEV, QA, and PRD environments.
SAP Transport, Upgrade & Patch Management:
- Configure and manage SAP Transport Management System (TMS).
- Manage transports across DEV, QA, and PRD.
- Perform SAP kernel upgrades and patching.
- Support SAP upgrades, migrations, and system refreshes.
- Ensure proper change and release management.
Performance, Monitoring & Troubleshooting:
- Monitor SAP application and database performance.
- Analyze work processes, system logs, dumps, and workload.
- Troubleshoot system performance and availability issues.
- Monitor background jobs, RFCs, and interfaces.
- Perform root-cause analysis and resolve technical incidents.
Security, Backup & Disaster Recovery:
- Manage SAP technical users and access-related issues.
- Support SAP security and vulnerability remediation.
- Monitor database and SAP backups.
- Support restore, recovery, and Disaster Recovery (DR) activities.
- Participate in High Availability (HA) and DR testing.
Technical Support, Documentation & Consulting:
- Provide technical support for SAP Basis-related issues.
- Coordinate with functional, ABAP, database, network, and infrastructure teams.
- Participate in SAP implementation, migration, and integration projects.
- Maintain technical documentation and operating procedures.
- Provide technical recommendations, mentoring, and continuous improvement.
Role Accountability
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field