Sales Team Leader

IKEA Alsulaiman; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

IKEA Alsulaiman in Riyadh invites applications for a Sales & Customer Service role focused on delivering a superior shopping experience and achieving sales goals. You will ensure the right team, maintain the area in excellent condition, and use IKEA channels to meet customer needs.

You will coach and develop team members, steer top products and service offerings, manage stock availability, monitor competitors, and uphold IKEA's sustainability commitments in daily operations.

Qualifications

• Experience in sales and customer service.
• Experience in executing sales activities and achieving sales goals.
• Ability to create a successful shopping and buying experience
• Ability to execute and steer sales activities.
• Ability to effectively use different sales channels

Responsibilities

• Ensure the right number of competent co-workers are in the right place at the right time to serve customers.
• Maintain sales area in excellent condition, fully stocked, and presented as per merchandising basics.
• Ensure the team has knowledge of the IKEA product range to provide customers with accurate information and great shopping experience.
• Understand and effectively use IKEA sales and communication channels to meet different customer needs and maximize commercial opportunities.
• Take responsibility for the department’s sales goals and implement action plans in line with country and Home Furnishing Business priorities.
• Steer sales towards top-selling products, prioritized products, and IKEA service products to maximize sales and long-term profitability.
• Identify and act quickly on opportunities related to product availability, overstock, out-of-stock situations, and customer feedback.
• Monitor competitors and market development and take appropriate actions when required.
• Develop team members through coaching, feedback, and learning, while ensuring effective succession planning.
• Promote IKEA’s social and environmental commitments and engage the team in contributing to sustainability.

Skills

Sales experience

Customer service

Sales execution

Shopping experience

Sales channels use

Job description

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimizing the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.

Accountabilities:

• Ensure the right number of competent co-workers are in the right place at the right time to effectively serve customers and actively support them in their purchasing decisions.
• Ensure the sales area is maintained in excellent condition, fully stocked, and always presented according to the four merchandising basics
• Ensure the team has the required knowledge of the IKEA product range and services to provide customers with accurate information and excellent shopping experience.
• Understand and effectively use IKEA sales and communication channels to meet different customer needs and maximize commercial opportunities.
• Take responsibility for the department’s sales goals and ensure action plans are implemented in line with country and Home Furnishing Business (HFB) priorities.
• Actively steer sales towards top-selling products, prioritized products, and IKEA service products to maximize sales and long-term profitability.
• Identify and act quickly on commercial opportunities related to product availability, overstock, out-of-stock situations, and customer feedback.
• Monitor competitors and market development and take appropriate actions when required.
• Develop team members through coaching, feedback, and learning, while ensuring effective succession planning.
• Promote IKEA’s social and environmental commitments and engage the team in contributing to sustainability.

Qualifications and Experience:

• Experience in sales and customer service.
• Experience in executing sales activities and achieving sales goals.
• Ability to create a successful shopping and buying experience
• Ability to execute and steer sales activities.
• Ability to effectively use different sales channels