Room Attendant Supervisor

Rosewood Hotels and Resorts; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

Rosewood Hotels and Resorts in Jeddah is looking for a Housekeeping Manager responsible for managing the Housekeeping Department. You will lead a team to ensure that guest rooms and public areas are cleaned and maintained to the highest standards.

This role requires strong leadership skills and the ability to implement rigorous cleaning protocols. The position involves training staff, conducting inspections, and responding to guest feedback effectively.

Qualifications

• Thorough understanding of housekeeping standards and procedures.
• Ability to train and manage a team effectively.
• Experience in leading and directing staff in a high-pressure environment.

Responsibilities

• Manage daily housekeeping operations and ensure standards are met.
• Conduct inspections and maintain cleanliness throughout the establishment.
• Train staff and conduct performance evaluations.

Skills

Leadership skills

Attention to detail

Excellent communication

Training and development

Education

Experience in hospitality management

Tools

Cleaning equipment

Job description

Is responsible for the day to day management of the Housekeeping Department for Rosewood Hotel to ensure that all guest rooms, public areas, staff areas are cleaned and maintained to the highest standards. Is responsible for leading and directing the Housekeeping Teams to achieve Rosewood Standards, LQA Standards and any other internal programs such as Go Audit. Position focuses on ensuring guest satisfaction, internal guest satisfaction and cost control objectives are met. In the absence of the Executive Housekeeper, I am responsible for managing the entire Housekeeping Operation.

Responsibilities

• Is fully versed in the job responsibilities of each position within the Housekeeping Structure
• Is highly visible in the areas of responsibility, leads by example and maintains regular checks
• Develops and maintains general cleaning schedule and issues tasks accordingly
• Understands and implements procedures to operate and maintain all departmental equipment
• Ensures that staff members have the proper supplies and equipment
• Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs and/or requests
• Manages the Lost and Found Procedure
• Works closely with Engineering on guest room maintenance needs
• Trains staff members to work in a safe manner and ensure they can expedite emergency procedures when required
• Participates in the investigation of associate accidents and incidents as required
• Inspects as many rooms as possible on an ongoing basis and measures performance of room attendants and floor supervisors on a daily/monthly basis
• Personally inspects all VIP arrival rooms
• Encourages empowerment within the team and in coordination with the Butlers to surprise and delight our guests
• Sets an example in appearance, dress and behavior; displays outstanding hospitality skills and is a role model for the department
• Reviews the section rosters on a weekly basis, ensuring guest service, operational needs and financial objectives are met
• Interacts with guests to obtain feedback on product quality and service levels, effectively responds to and handles any guest complaints or problems, escalates to a Manager as required
• Ensures all guest issues are passed to the BCC and captured on the Glitch report
• Observes staff service behaviors and provides timely constructive feedback to individuals; continuously strives to improve performance
• Communicates comments cards and all guest feedback to staff
• Conducts daily meetings highlighting operational issues, VIPs, glitches, short training sessions on procedures, hospitality, etc.

Shift Responsibilities

• Is fully conversant with departmental SOPs and ensures they are executed
• Conducts training and refresher training with staff members
• Completes and supervises a departmental orientation program for new staff members, providing the appropriate training to effectively complete their job
• Cross trains staff members as appropriate
• Conducts regular and effective training to maintain and improve standards
• Maintains training records
• Communicates performance expectations in accordance with the job description for each position
• Conducts staff member appraisals, providing feedback
• Establishes and maintains open, collaborative relationships with staff members and ensures they do the same within the team
• Coaches and counsels staff members as required, maintaining an open door policy to help identify and rectify issues
• Participates in disciplinary procedures
• Ensures hotel policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to SOPs
• Celebrates success and recognizes contributions of the team members
• Maintains close contact with the Butler Department, ensuring guest preferences regarding room types, etc., are taken care of
• Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office
• Is fully conversant with the fire procedure, security procedure, health and safety procedure, departmental code of conduct
• Trains staff members on the procedures so they can effectively deal with any of these situations should they arise
• Is familiar with first aid formalities and ensures the Front Desk First Aid boxes are always fully stocked
• Carries out the responsibilities of the Manager on Duty as per the schedule assigned by the Executive Office