Reservations Supervisor

Hilton; Riyadh; On-site; SAR 70,000 - 100,000; Full time

Job summary

Hilton Riyadh is seeking a Reservations Supervisor to oversee daily reservations operations and lead a dedicated team. You will manage group blocks, inventory, and rooming lists, ensuring accuracy and adherence to contracts while driving guest satisfaction and hotel revenue.

The role requires strong leadership, training skills, and proficiency with reservations systems to deliver exceptional service and seamless group bookings in a fast-paced hotel environment.

Qualifications

• Experience in guest services and front desk operations.
• Proven ability to lead a team and coach staff.
• Familiarity with reservations systems and group bookings.

Responsibilities

• Oversee daily reservations operations to support guest satisfaction and hotel revenue goals.
• Lead the reservations team through training, coaching, and quality checks.
• Manage group blocks, inventory, and rooming lists in line with contracts and occupancy targets.
• Support group reservation execution, including block building, billing, and checklists.
• Prepare key reports such as Group Pickup, No-Show, and Channel activity.
• Ensure data integrity across reservation systems and group master records.
• Provide reservations support to inquiries and updates with a focus on exceptional service.

Skills

Guest service

Team leadership

Training & coaching

Reservations system

Job description

Job Identification: 225090

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Supervisor , you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Supervise daily reservations operations: Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals

• Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks

• Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets

• Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy

• Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity)

• Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans

• Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.