Renewals Manager

Cisco; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

A global technology leader seeks a member for their Renewals team to manage customer contracts in Saudi Arabia. The ideal candidate will have significant experience in customer experience, particularly with renewals. Your role will focus on driving customer value, retaining clients, and collaborating with various Cisco teams. Knowledge of Cisco's solutions and fluency in Arabic and English are required, along with strong analytical and communication skills. The position offers numerous benefits, including healthcare, stock options, and flexible spending allowances.

Benefits

Healthcare and Insurance

Employee Stock Purchase program

Flexible Spending Benefit

Schooling Allowances

Qualifications

• 5+ years of experience with customer success within the Saudi market.
• Experience working with partners across the MEA region.
• Practical experience engaging with customers in Saudi Arabia.

Responsibilities

• Manage portfolio of Cisco renewal contracts for products and services.
• Collaborate with customers and partners to understand objectives.
• Analyze processes to minimize financial attrition.

Skills

Customer Experience (CX)

Partnership management

Analytical capabilities

Communication skills

Fluent in Arabic and English

Education

5 years of relevant experience in CX

Knowledge of Cisco's product portfolio

Industry certification (ITIL, PMP, etc.)

Tools

Salesforce

Microsoft Office Suite

Job description

MEET THE TEAM

Join the Renewals team within Cisco's Customer Success organization—one of our fastest-growing and most diverse sales teams. We are committed to driving profitable growth by connecting customers with transformative Cisco solutions. Our award-winning, creative, and flexible environment empowers team members to excel and adapt quickly to market changes while giving back to local communities. The team collaborates closely with Renewals Specialists, customers, partners, and cross-functional groups such as sales, engineering, marketing, and operations. Early and ongoing engagement with customers and partners—often starting over a year before renewal—is key to addressing technology challenges, mitigating risks, and enhancing the product experience. By building strong relationships and understanding business priorities, we ensure alignment with the Customer Experience (CX) and recurring revenue strategy.

YOUR IMPACT

Champion customer value by managing a portfolio of Cisco renewal contracts for products and services. Collaborate with customers, partners, and cross‑functional Cisco teams to understand client objectives and develop strategies that ensure timely contract renewals. Analyze and enhance processes to minimize financial attrition and mitigate renewal risks. Be responsible for quote creation and contract negotiations to drive successful outcomes for both customers and Cisco. Develop win‑back strategies for inactive customers, contributing to increased retention and growth within your assigned accounts.

Key Responsibilities

• Lead the renewals sales process for end customers across Cisco's recurring offer portfolio—including software subscriptions and support services—to ensure on‑time renewals and maximize ARR retention and expansion.
• Develop and execute comprehensive renewal strategies aligned with customer‑specific timelines, purchasing structures, and contractual models, while coordinating cross‑functional resources to address renewal risks.
• Validate customer installed base, adoption status, and contractual arrangements using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions.
• Apply Renewal Plays to support revenue retention, offer migration, contract co‑termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners.
• Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals.
• Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements.
• Collaborate with Cisco sales teams and channel partners in both commercial and long‑tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds.
• Develop and implement win‑back strategies for inactive customers.

Minimum Qualifications

• 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.
• 5 years of experience working with partners across the MEA‑TRC region, with a preference for those knowledgeable in the Saudi market.
• At least 5 years of practical experience engaging with customers specifically within the Saudi market.
• Based in Riyadh, KSA, with fluency in both Arabic and English.

Preferred Qualifications

• Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.
• Demonstrated ability to develop customer‑facing value propositions and renewal strategies that drive revenue retention and expansion.
• Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions.
• Strong cross‑functional collaboration skills with ability to orchestrate resources across sales, finance, legal, and operations teams.
• Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities.
• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma.

Hours of work

48 hours per week

Benefits

Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.

Application start and end date

Starting 10th January for approx. 4–6 weeks

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.