Remote Helix Support Analyst

Müller's Solutions

Riyadh

On-site

SAR 262,000 - 412,000

Full time

14 days+

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Job summary

Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. You will provide exceptional technical support for Helix environments, assisting clients with troubleshooting and resolving issues related to version control, software deployments, and integration processes.

You will collaborate with customers and internal teams to ensure Helix is used effectively, while contributing to improvements in our support processes and tools.

Qualifications

Bachelor's degree in CS/IT or related field.
2–4 years of technical support experience.
Strong knowledge of Helix Core and version control systems.
Ability to explain technical concepts to non-technical users.
Remote work capability and strong communication skills.

Responsibilities

Provide first-level technical support for Helix users.
Troubleshoot Helix Core configuration, integration, and performance issues.
Assist onboarding and training of clients on Helix functionalities.
Document issues and solutions for knowledge base for internal and customer use.
Collaborate with development and DevOps teams to meet client needs.
Stay current on Helix product updates and communicate changes to clients.
Participate in continuous improvement of support processes and tools.

Skills

Technical support experience

Helix Core knowledge

Remote collaboration

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

Helix administration tools

Job description

You will collaborate with customers and internal teams to ensure Helix is used effectively, while contributing to improvements in our support processes and tools.

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