Relationship Manager

Lendo; Riyadh; Presencial; SAR 120 000 - 240 000; Tempo integral

Resumo da oferta

Lendo in Saudi Arabia is seeking a relationship-driven Relationship Manager to build and nurture client relationships, identify new business opportunities, and help SMEs access finance through fast, secure lending solutions.

In a fast-paced FinTech environment, you will manage accounts, upsell relevant products, conduct client consultations, and ensure a seamless onboarding and ongoing support to drive revenue. Strong communication and analytical skills are essential.

Qualificações

• 2 to 5 years of experience in a Relationship Manager or similar role in financial services, FinTech, or related industry.
• Strong understanding of financial products and services, with ability to learn and adapt to new solutions quickly.
• Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
• Ability to manage multiple accounts and prioritize workload effectively.
• Analytical mindset with a proactive approach to identifying and solving client issues.
• Goal-oriented, with a track record of meeting or exceeding revenue targets.

Responsabilidades

• Maintain a deep knowledge of Lendo’s products and services, staying updated on new offerings and industry trends.
• Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
• Conduct regular site visits and e-meetings with clients to maintain engagement and support.
• Research and pursue new business opportunities to expand Lendo's client portfolio.
• Identify and evaluate potential clients to assess compatibility with Lendo’s products and services.
• Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.
• Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
• Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
• Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.
• Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
• Track and report on client engagement and revenue performance, providing insights to the sales team.
• Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
• Foster long-term loyalty and trust with clients by providing consistent, reliable support.

Conhecimentos

Relationship management

Client engagement

Communication skills

Account management

Analytical mindset

Revenue target achievement

Descrição da oferta de emprego

As Lendo continues to scale, we are looking for a relationship-driven and commercially minded Relationship Manager to join our growing team. This role will play a key part in building and nurturing client relationships, identifying new business opportunities, and helping SMEs access the financing they need to grow. Working within a fast-paced FinTech environment, you'll contribute directly to our mission of transforming business finance in Saudi Arabia through fast, secure, and transparent lending solutions.

Key Responsibilities:

Client Relationship Management:

• Maintain a deep knowledge of Lendo’s products and services, staying updated on new offerings and industry trends.
• Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
• Conduct regular site visits and e-meetings with clients to maintain engagement and support.

Business Development:

• Research and pursue new business opportunities to expand Lendo's client portfolio.
• Identify and evaluate potential clients to assess compatibility with Lendo’s products and services.
• Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.

Client Needs Assessment & Solution Provision:

• Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
• Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
• Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.

Sales & Revenue Generation:

• Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
• Track and report on client engagement and revenue performance, providing insights to the sales team.

Problem Resolution & Client Satisfaction:

• Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
• Foster long-term loyalty and trust with clients by providing consistent, reliable support.

Qualifications:

• Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
• Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
• Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
• Ability to manage multiple accounts and prioritize workload effectively.
• Analytical mindset with a proactive approach to identifying and solving client issues.
• Goal-oriented, with a track record of meeting or exceeding revenue targets.