Regional Aftersales Manager

BYD; Riyadh; On-site; SAR 262,000 - 338,000; Full time

Job summary

A leading automotive company is seeking a Regional Aftersales Manager in Riyadh to oversee all aspects of aftersales service operations. This role requires strong leadership skills and a background in the automotive industry. Responsibilities include guiding 4S store operations, handling customer complaints, conducting audits, and drafting policy specific for the KSA market. Ideal candidates should have 3-5 years of relevant experience with a focus on customer satisfaction and operational excellence.

Qualifications

• Experience in the automobile industry and 4S store.
• 3-5 years of 4S store service experience.
• Proficient in the use of office software.

Responsibilities

• Oversee after-sales operation guidance of dealers.
• Ensure communication and policy implementation in aftersales.
• Handle customer complaints and follow up on resolutions.
• Conduct monthly, quarterly, and annual audits of dealers.
• Draft after-sales policy for the KSA market.

Skills

Automotive industry experience

4S store experience

Proficient in office software

Job description

The Regional Aftersales Manager will be responsible for overseeing all aspects of BYD KSA's aftersales service operations, including service delivery, customer satisfaction, parts and accessories management, warranty claims, and service network development. This key position requires a strategic thinker with strong leadership skills, a deep understanding of the automotive industry, and a commitment to delivering exceptional customer service.

Key Responsibilities

1. Responsible for the after-sales operation guidance of dealers in the jurisdiction
2. Responsible for the communication, guidance and supervision of the implementation of company policies
3. Responsible for controlling and following up on the handling of customer complaints
4. Responsible for monthly, quarterly and annual audits of dealers
5. Responsible for drafting after-sales policy for the KSA market

Experience & Skills

1. Experience in automobile industry and 4S store
2. 3-5 years of 4S store service experience
3. Proficient in the use of office software