Real-Time Asset Insights & Client Ops Lead

Cisco; Riyadh; On-site; SAR 299,000 - 375,000; Full time

Job summary

A leading technology company in the Riyadh Region seeks a Client Operations Delivery Analyst to enhance customer engagement through data analysis and product insights. The ideal candidate will have a minimum of 5 years’ experience, excellent communication skills in both English and Arabic, and a strong technical background in Cisco products. This full-time position offers the opportunity to join a collaborative team focused on customer success and operational excellence.

Qualifications

• Ability to analyze large data sets and produce customer-focused reports.
• Fluent in English and Arabic.
• Minimum 5 years of experience in customer engagement or service roles.

Responsibilities

• Provides customers with near real-time visibility into their hardware and software.
• Collaborates with Customer Experience and Sales teams.
• Drives operational excellence and data accuracy.

Skills

Data analysis

Customer engagement

Technical knowledge of Cisco products

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

A leading technology company in the Riyadh Region seeks a Client Operations Delivery Analyst to enhance customer engagement through data analysis and product insights. The ideal candidate will have a minimum of 5 years’ experience, excellent communication skills in both English and Arabic, and a strong technical background in Cisco products. This full-time position offers the opportunity to join a collaborative team focused on customer success and operational excellence.