Quality and Process Excellence Director

stc; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading telecommunications company in the Riyadh Region is looking for a Managerial role focused on quality management and process excellence. The successful candidate will oversee initiatives to ensure compliance with quality standards while driving continuous improvement across the organization. Candidates should have a Bachelor's degree in Business Administration or Engineering, with 8-10 years of relevant experience in the telecommunications sector. Excellent analytical and communication skills are essential for this position.

Qualifications

• 8 – 10 years of experience in quality management or process improvement.
• Prior experience in the telecommunications industry.

Responsibilities

• Oversee quality and process excellence initiatives.
• Manage change and ensure compliance with quality standards.
• Lead process management and drive improvements.

Skills

Knowledge of quality management methodologies

Process improvement techniques

Data analysis

Strong analytical skills

Problem-solving skills

Excellent communication skills

Interpersonal skills

Education

Bachelor Degree in Business Administration or Engineering

Job description

Job Purpose

Jobs at this level are responsible for overseeing the quality and process excellence initiatives within the organization, ensuring alignment with strategic objectives and driving continuous improvement. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Job Responsibilities

Managerial Responsibilities

• Participates in the development and implementation of the Business EPMO & Business Excellence plans, in line with the corporate objectives.
• Directs and manages the Quality and Process Excellence mandates, providing leadership and facilitating work processes to achieve high performance standards.
• Manages and controls change in Quality and Process Excellence, providing guidance and support necessary for continuous improvement.
• Ensures compliance with organizational policies, procedures, and quality standards within Quality and Process Excellence.

Core Responsibilities

• Act as an ambassador for CQM in the Business Cluster, leads process management and ensures processes assurance and control are in place for the Business Cluster to adhere to approved framework in compliance with corporate model.
• Ensure proper process assurance and process control teams, and procedures in place to drive process excellence.
• Drive and own initiatives to improve and align process standards in the Business Cluster.
• Promote a culture of continuous improvement and drives process improvements and enhancement initiatives.
• Coordinate with and influence department, GD and sector heads to gain buy-in and adoption of process enhancement initiatives.
• Manage and monitor the end-to-end view and value chain of the Cluster’s cross-sectorial processes.
• Coordinate with Business GRC and Digital transformation teams to align and prioritize process improvement roadmap.

People Management Responsibilities

• Defines goals and key performance indicators for team members and ensures effective application of the organization’s performance management process.
• Directs planning and selection of manpower within Quality and Process Excellence, in line with business and operational plans.
• Ensures high levels of employee engagement and capability development by providing ongoing feedback and coaching team members.

Years Of Experience

8 – 10 YOE

Nature Of Experience

Prior experience in quality management, process improvement, or a related field in the telecommunications industry.

Job Band

Managerial

Skills

• Knowledge of quality management methodologies, process improvement techniques, and data analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Understanding of the telecommunications industry and its operational processes.

Education

Bachelor Degree in Business Administration or Engineering