Procedures Lead

Riyad Bank; Saudi Arabia; On-site; SAR 150,000 - 230,000; Full time

Job summary

Riyad Bank seeks an experienced procedures officer to manage policies, processes and procedures, ensuring compliance with established standards and SLA.

You will develop, archive and update procedures, coordinate reviews with related departments, and contribute to continuous improvement while maintaining safe archiving and effective change communication.

The role emphasizes governance, accountability and collaboration to support reliable banking operations.

Qualifications

• Bachelor's degree in business administration or equivalent.
• 6-8 years of relevant experience.
• Technical knowledge areas include banking products and services, good communication, and team development.

Responsibilities

• Adhere to approved departmental policies, processes and procedures and coordinate approvals with concerned departments.
• Handle day-to-day operations and ensure compliance with established standards and procedures.
• Develop, archive and update business procedures as per assigned responsibilities and SLA.
• Follow the annual review plan for outdated procedures.
• Maintain safe archiving of all procedures and update the electronic library.
• Assess impact of changes on people, processes and systems and communicate effectively.

Skills

Banking knowledge

Communication skills

Team development

Education

Bachelor's degree in business administration

Job description

Responsibility :

• Policies, Processes & Procedures Adhere to the approved departmental policies, processes, procedures Coordinate the review and approval process with the concern departments and escape if needed.
• Day- to-day operations Implements the day-to-day operations assigned tasks and ensure compliance with the established standards and procedures.
• Procedure Development and Archiving Ensure of development and update of business procedures that assigned to procedure officers as per the procedure and within the SLA.
• Follow the annual review plan for outdated procedures.
• Responsible of safe archiving of all procedures and update the electronic Library.
• Change Management and Communication Assesses the impact of introduced changes to people, process and systems and ensure of a proper relevant communication and awareness initiatives to support the effective implementation of change
• Facilitate the discussions with the procedure owner and stakeholders in order to finalize the required procedures.
• Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account international best practice, improvement of business processes, cost reduction and productivity improvement
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
• Act as a focal point of contact with the divisional controllers in terms of progress reports and escalations.
• Reporting Prepares departmental reports timely and accurately to meet department requirements, policies and standards
• Related Assignments Performs other related duties or assignments as directed

Qualifications & Experience:

• Minimum Qualifications:
• Bachelor's degree in business administration or equivalent.
• Minimum Experience:
• 6-8 years of relevant experience

Required Skills

• Technical Knowledge areas:
• Good knowledge of Banking products and services
• Good Communication skills
• Team Development

Core competencies:

• Action Oriented (Initiates timely action to address important issues. Moves quickly to seize opportunities. Takes on difficult challenges without procrastinating. Takes action to resolve problems when they arise.)
• Ensures Accountability (Monitors progress of performance and changes approach accordingly. Takes ownership of own work. Takes responsibility for successes and failures in own work. Follows through on commitments.
• Customer Focus (Searches for ways to improve customer service. Follows up with customers to ensure problems are solved. Independently anticipates and meets customer needs. Internalizes customer feedback and provides innovative ideas to meet their future needs.)
• Decision Quality (Demonstrates good judgment in routine, day-to-day decision making. Makes sound independent decisions in urgent and non-routine situations. Consixders various inputs, criteria, and trade-offs to arrive at effective decisions and recommendations. Uses good judgment about whether to act independently or to elevate an issue.)
• Courage (Follows convictions in the face of adversity. Takes on the unknown. Raises difficult issues to ensure that they are addressed. Offers ideas or opinions without fear of criticism or professional risk.)
• Communicates Effectively (Clear, concise, and professional in communication. Listens with interest to what others have to say. Shares information and updates with others as needed. Is clear and thorough in reports, documentation, and other written information.)
• Collaborates (Shares information with others so there are no surprises. Involves others as appropriate to accomplish individual and group goals Encourages unity rather than us vs. them thinking Welcomes and acknowledges the ideas and input of others.)