Operations Manager

Afaq - Warehouse Branch (Amazon); Dammam; On-site; SAR 100,000 - 120,000; Full time

Job summary

A leading logistics firm in Dammam is seeking an operations leader. The role includes managing dark stores, overseeing operational metrics, and hiring a team for daily operations. The ideal candidate has over 3 years of experience in performance metrics and process improvement, and the ability to work flexible schedules. This position offers an opportunity to enhance operational efficiency and drive continuous improvement within the organization.

Qualifications

• 3+ years of experience with performance metrics, process improvement, or lean techniques.
• Experience in employee and performance management.
• Ability to work flexible schedules/shifts including weekends and holidays.

Responsibilities

• Support cluster-level operational indexing and performance tracking.
• Manage dark stores and hire a team for daily operations.
• Monitor key operational metrics across dark stores.

Skills

Performance metrics

Process improvement

Employee management

Education

Bachelor’s degree or equivalent

Job description

Description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• 3+ years of employee and performance management experience
• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
• Bachelor’s degree or equivalent

Preferred Qualifications

• Bachelor’s degree in supply chain management, operations, engineering, analytics or related field
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please consider the accommodations information at amazon.jobs content page for accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.