Operations Manager

Afaq - Warehouse Branch; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics services company in Dammam is seeking an operations leader to manage dark stores and oversee performance metrics. You will collaborate with various stakeholders to enhance operational efficiency, monitor metrics pertaining to inventory and fulfillment, and ensure data accuracy for dashboards. The ideal candidate will have over three years of experience in performance metrics and process improvement and be flexible in work hours. This role requires a Bachelor’s degree in a relevant field.

Qualifications

• Minimum of 3 years in performance metrics and process improvement.
• 3+ years of employee management experience.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Collaborate with stakeholders to launch dark stores.
• Track operational metrics including inventory accuracy.
• Maintain data integrity for dashboards and reports.
• Support root cause analysis for operational issues.
• Coordinate with store operations for timely data updates.

Skills

Performance metrics management

Process improvement

Lean techniques

Employee management

Data analysis

Education

Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Job description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Key job responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams.
• Support root cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives.

Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience.
• 3+ years of employee and performance management experience.
• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
• Bachelor's degree or equivalent.
• Bachelor's degree in supply chain management, operations, engineering, analytics or related field.

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