Night Manager

Hilton; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Night Manager for its Riyadh location. This pivotal role involves overseeing hotel operations during night shifts, focusing on guest services and handling management issues. The ideal candidate will have at least 2 years of supervisory experience in Front Office roles, knowledge of health and safety procedures, and strong interpersonal skills. Joining our team means contributing to exceptional guest experiences in a dynamic hotel environment.

Qualifications

• A minimum of 2 years of Front Office supervisory experience.
• Current knowledge of health and safety and security procedures.

Responsibilities

• Be visible in the hotel lobby and public areas.
• Handle management issues or emergencies.
• Support the Night Auditor with Front Desk duties.
• Produce nightly reports as required.

Skills

Interpersonal skills

Communication skills

Ability to work under pressure

Education

Degree or diploma in Hotel Management

Job description

What will I be doing?

A Night Manager is the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

• Be visible in the hotel lobby and other public areas
• Represent the General Manager and other Senior Managers in their absence
• Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
• Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
• Ensure that all Guest complaints are managed promptly and completely
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform other departments of Guest special requests, including early/late departures and room changes
• Maintain awareness of all hotel areas

What are we looking for?

A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Have a degree, diploma, or formal certification in Hotel Management or equivalent
• A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
• Current and demonstrated knowledge of health and safety and security procedures
• Calm, efficient, and able to work well under pressure
• Excellent inter-personal and communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Riyadh Hotel and Residence

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office