Night Manager

Hilton Worldwide, Inc.; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Night Manager in Saudi Arabia's Riyadh Region. The candidate will oversee hotel operations outside of regular hours, ensuring guest satisfaction and safety. Responsibilities include addressing guest inquiries, managing complaints, and producing nightly reports. Candidates should possess hotel management qualifications and at least two years of supervisory experience in Front Office operations. Strong communication skills and the ability to work well under pressure are essential.

Qualifications

• Minimum 2 years of Front Office supervisory experience in a hotel or leisure environment.
• Demonstrated knowledge of health and safety procedures.

Responsibilities

• Act as the first point of contact for management queries outside normal hours.
• Handle and resolve guest complaints effectively.
• Produce nightly reports as required.

Skills

Interpersonal skills

Communication skills

Health and safety knowledge

Ability to work under pressure

Education

Degree or diploma in Hotel Management

Job description

Night Manager (HOT0C8H1)

Job Description

Work Locations

Hilton Riyadh Hotel and Residence Eastern Ring Road Central Region Riyadh 84828-11681

A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.

What will I be doing?

As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

• Be visible in the hotel lobby and other public areas
• Represent the General Manager and other Senior Managers in their absence
• Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
• Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
• Ensure that all Guest complaints are managed promptly and completely
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform other departments of Guest special requests, including early/late departures and room changes
• Maintain awareness of all hotel areas

What are we looking for?

A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Have a degree, diploma, or formal certification in Hotel Management or equivalent
• A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
• Current and demonstrated knowledge of health and safety and security procedures
• Calm, efficient, and able to work well under pressure
• Excellent inter-personal and communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office