Manager, Service

Olayancareer; Al Khobar; On-site; SAR 180,000 - 240,000; Full time

Job summary

Olayancareer is seeking a Service Manager to lead the regional Service Department in the Eastern Province. You will set targets, policies and standards, ensuring strategic management of the service area while upholding the company and brand image.

Responsibilities include developing financial and operational targets, monitoring KPIs, and reporting to senior management. You will drive service development, market intelligence, and innovation, promoting service offerings to customers and within

Qualifications

• University degree in a relevant discipline.

Responsibilities

• Develop and manage overall service-related financial and operational targets.
• Ensure appropriate measures and controls are in place to achieve these targets.
• Compile, analyze, and present financial and statistical reports to senior management.
• Monitor KPIs including Active Work In Progress, Technicians’ Productivity and Efficiency, Invoice Efficiency, Parts Availability.
• Maintain up-to-date KPI reports and communicate findings to management.
• Promote Service Department offerings to customers and internally across Business Units.
• Develop and execute improvement strategies to increase market penetration and service profitability.
• Monitor market trends and provide actionable recommendations to senior management.
• Foster a culture of continuous learning to support service innovation.

Education

University degree in a relevant discipline

Job description

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Sub Department: Sales & Marketing -After sales

Number of Openings: 1

Role Purpose

The Service Manager is responsible for managing and developing the overall Service Department within the region. They are responsible for the strategic management of the Service area, as well as developing and implementing targets, policies, procedures and common standards, whilst promoting and maintaining the image of company and brands.

Service Performance Management

• Develop and manage overall service-related financial and operational targets.
• Ensure appropriate measures and controls are in place to achieve these targets.
• Compile, analyze, and present relevant financial and statistical reports to senior management, identifying required actions to support business performance.

KPI Monitoring and Reporting

• Ensure accurate measurement, monitoring, and analysis of all relevant departmental KPIs, including but not limited to:
• Active Work In Progress
• Technicians’ Productivity and Efficiency
• Invoice Efficiency
• Parts Availability for Service Operations

Maintain up-to-dated, comprehensive KPI reports and regularly communicate findings to management.

Service Development and Marketing

• Implement new service-related products and solutions introduced by the Distributor to enhance operational efficiency.
• Promote Service Department offerings to both existing and potential customers, as well as internally across Business Units.
• Develop and execute improvement strategies aimed at increasing market penetration and service profitability.

Market Intelligence and Strategic Input

• Continuously monitor and analyze market trends, competitive activity, and customer behaviors.
• Provide actionable recommendations to senior management based on market insights.

Knowledge Building and Innovation

• Foster a culture of continuous learning to build organizational know-how and support ongoing service innovation.

Education & Certifications

University education in a relevant discipline.

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