Manager of Solution Center

Amadeus; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Global DNA

Learning opportunities

Flexible working model

Job summary

Amadeus is seeking a Manager of Solution Center to lead the Solution Center for a key customer. You will ensure delivery on the roadmap within scope, budget and quality, while contributing to revenue generation.

The role blends strategic planning with day-to-day management and requires strong cross-functional leadership across technical and business teams. The position also emphasizes building and developing customer relationships, guiding governance, and supporting growth opportunities across

Qualifications

• Degree in business, marketing, computer science, or related field, or equivalent experience.
• Extensive experience managing complex IT programs in an international environment.
• Knowledge of Amadeus products and solutions is an advantage.
• Experience in solution delivery or program/project management within airline, travel, or e-commerce environments is beneficial.
• Leadership and stakeholder management skills.
• Ability to work across teams and diverse environments.
• Proficiency in English, additional languages such as Arabic or French are an asset.

Responsibilities

• Ensure delivery of roadmap projects within scope, schedule, quality, and budget, while supporting revenue objectives.
• Manage the overall Solution Center budget.
• Collaborate with the business controlling team on financial planning and reporting.
• Oversee invoicing activities with relevant support.
• Set and maintain governance with customer and internal teams.
• Escalate unresolved issues when needed.
• Facilitate internal and external Steering Committees.
• Identify resource needs and align with line organizations on resource allocation.
• Assess commercial and financial risks and define mitigation actions.
• Monitor issues and risks and provide regular status updates.
• Work with R&D to manage Solution Center activities and processes.

Skills

Leadership

Stakeholder management

Cross-functional collaboration

English proficiency

Education

Degree or equivalent

Job description

Job Title

Manager of Solution Center

Purpose of the role

We are looking for a candidate to lead the Solution Center for one of our key customers. This role is accountable for the overall success of the Solution Center, ensuring projects within the roadmap are delivered on schedule, within scope, budget, and quality expectations, while contributing to revenue generation.

The role includes both strategic planning and day-to-day management of the Solution Center, as well as oversight of deliverables execution. The Solution Center Manager will build and further develop customer relationships and support business growth opportunities, including up-selling services.

This position also requires well-developed influencing skills to align and mobilize cross-functional teams to deliver on Amadeus commitments. It is designed for individuals looking to grow into broader leadership responsibilities within the organization.

Key Accountabilities

Solution Center Delivery & Governance

• Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectives
• Manage the overall Solution Center budget
• Collaborate with the business controlling team on financial planning and reporting
• Oversee invoicing activities with relevant support
• Set and maintain governance with customer and internal teams
• Escalate unresolved issues when needed
• Facilitate internal and external Steering Committees
• Identify resource needs and align with line organizations on resource allocation
• Assess commercial and financial risks and define mitigation actions
• Monitor issues and risks and provide regular status updates

Collaboration with R&D

• Work closely with R&D teams to manage Solution Center activities and processes
• Define and maintain the Solution Center roadmap and master plan aligned with customer commitments

Commercial Contribution & Growth

• Partner with commercial teams to support business development opportunities
• Build and further develop customer relationships to enable service growth

Customer & Stakeholder Management

• Understand and manage customer expectations through effective governance
• Develop relationships with both business and technical stakeholders at different levels

Communication Management

• Ensure timely and appropriate communication across stakeholders
• Maintain proper documentation and information flow

About The Ideal Candidate

• Degree in business, marketing, computer science, or a related field, or equivalent experience
• Extensive experience managing complex IT programs in an international environment
• Knowledge of Amadeus products and solutions is an advantage
• Experience in solution delivery or program/project management within airline, travel, or e-commerce environments is beneficial
• Leadership and stakeholder management skills
• Ability to work across teams and diverse environments
• Proficiency in English, additional languages such as Arabic or French are an asset

What can we offer you?

• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.