Luxury F&B Manager — Guest Experience & Profitability

Accor; Makkah Region; On-site; SAR 201,000 - 312,000; Full time

Job summary

Accor is seeking an experienced Food & Beverage Leader to manage the day-to-day operations across outlets, ensuring exceptional guest satisfaction and high service standards.

You will drive budgets, forecast performance, and monitor costs to achieve profitability while collaborating with the Executive Chef on menus and promotions. A background in luxury brands and HACCP compliance is preferred.

Qualifications

• Minimum 3–6 years in F&B with at least 3 years in a management role.
• Experience in luxury or international hotel brands preferred.
• Knowledge of food safety regulations (HACCP or equivalent).
• Proficiency with POS, inventory software, and MS Office.

Responsibilities

• Manage the day-to-day operations of all food and beverage outlets.
• Ensure outstanding guest satisfaction through high-quality service and prompt resolution of guest concerns.
• Develop and implement service standards, operating procedures, and quality assurance programs.
• Oversee restaurant, bar, banquet, room service, and catering operations, where applicable.
• Prepare and manage departmental budgets, forecasts, and financial performance.
• Monitor food, beverage, labor, and operating costs to achieve profitability targets.
• Collaborate with the Executive Chef to develop menus, promotions, and seasonal offerings.
• Ensure compliance with food safety, sanitation, health, and local regulatory requirements.
• Recruit, train, coach, and evaluate managers, supervisors, and team members.
• Monitor inventory levels, purchasing, and supplier relationships to optimize stock control.
• Analyze sales reports, guest feedback, and operational KPIs to identify opportunities for improvement.
• Coordinate with Sales, Marketing, Front Office, Housekeeping, and Events teams to ensure seamless guest experiences.
• Lead quality assurance initiatives and prepare for brand audits and inspections

Skills

F&B operations

Leadership

Budgeting & cost control

Guest experience

Communication

Tools

POS systems

Inventory management software

MS Office

Job description

Accor is seeking an experienced Food & Beverage Leader to manage the day-to-day operations across outlets, ensuring exceptional guest satisfaction and high service standards.

You will drive budgets, forecast performance, and monitor costs to achieve profitability while collaborating with the Executive Chef on menus and promotions. A background in luxury brands and HACCP compliance is preferred.