L2 Application Administrator

NLEX Enterprise Services International Trade B.V., Saudi Arabian Branch; Al-Kharj; On-site; SAR 48,000 - 72,000; Full time

Job summary

A leading technology company in the Riyadh Region is looking for an Application Support Specialist. In this role, you will resolve application issues, monitor performance, and ensure consistent operation of services. The ideal candidate has a Bachelor’s degree in Computer Science and 2–5 years of experience. A solid understanding of ITIL processes and proficiency with various operating systems are essential. This position promotes collaboration while providing flexibility to support individual work styles.

Benefits

Flexible work model

Inclusive work environment

Qualifications

• 2–5 years of experience in application administration or technical support.
• Proficiency with Windows and/or Linux operating systems.
• Strong understanding of ITIL processes.

Responsibilities

• Provide support for business applications and resolve issues.
• Monitor application performance and troubleshoot incidents.
• Maintain documentation for application configurations.

Skills

Application support

Troubleshooting

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science

Tools

Windows

Linux

SQL Server

Apache

Dynatrace

Job description

Job Description

• Provide support for business applications, resolving issues escalated by the L1 support team.
• Monitor application performance and health using relevant monitoring tools.
• Troubleshoot and resolve incidents, bugs, and system errors in a timely manner.
• Perform routine application maintenance tasks (e.g., patching, configuration updates, service restarts).
• Collaborate with vendors, and infrastructure teams to resolve recurring or high-impact issues.
• Maintain documentation for application configurations, standard operating procedures, and support processes.
• Participate in change management and deployment activities, including testing and validation.
• Support users by answering queries, providing workarounds, and ensuring minimal disruption.
• Analyze logs and performance data to proactively identify potential issues.
• Support disaster recovery and backup operations for applications under management.

Required Skills and Qualifications

• Bachelor\'s degree in Computer Science, Information Systems, or related field.
• 2–5 years of experience in application administration or technical support.
• Proficiency with Windows and / or Linux operating systems.
• Experience working with databases (SQL Server, Oracle, PostgreSQL, etc.).
• Familiarity with application servers (e.g., Apache, Tomcat, WebLogic, IIS).
• Understanding of ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work in cross-functional teams.

Preferred Qualifications

• Experience with monitoring tools (e.g., Dynatrace, Splunk, Nagios).
• Knowledge of cloud environments (AWS, Azure) and SaaS applications.
• Experience with ticketing systems like ServiceNow, JIRA, or BMC Remedy.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.