Junior Player Community & Support Specialist

HellaGoodAudio; Riyadh; Presencial; SAR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Hypemasters, a fast-growing game development company behind World War Armies, seeks a Junior Community & Support Associate in Saudi Arabia. You will work with the Community & Support Manager to deliver player support, engage with the gaming community, and ensure players have a positive experience across our titles.

This role is ideal for someone at the start of their career who loves gaming, enjoys communicating with people, and wants to learn how online communities operate.

Formación

• Interest in gaming and engaging with player communities.
• Strong written and spoken English.
• Organized, proactive approach with a willingness to learn.
• Familiarity with Discord and social media platforms is an advantage.
• Experience in customer support or community management is beneficial but not required.

Responsabilidades

• Assist with player support across email, app stores, Discord, and social media.
• Monitor App Store and Google Play reviews and share feedback with the team.
• Manage and engage with our player community across Discord and social media.
• Support the planning and delivery of community activities, events, and content campaigns.
• Help prepare and publish gameplay videos and written updates covering new releases, events, and game changes.
• Support communication with content creators and community members.
• Track player feedback, support metrics, and community engagement, sharing insights with the Community & Support Manager.
• Identify opportunities to improve the player experience and make support processes more efficient.
• Work closely with the Community & Support Manager and other teams to ensure player feedback is communicated effectively.

Conocimientos

Gaming interest

English proficiency

Communication skills

Organized / proactive

Willingness to learn

Discord familiarity

Customer support experience

Descripción del empleo

Hypemasters, a fast-growing game development company behind World War Armies, seeks a Junior Community & Support Associate in Saudi Arabia. You will work with the Community & Support Manager to deliver player support, engage with the gaming community, and ensure players have a positive experience across our titles.

This role is ideal for someone at the start of their career who loves gaming, enjoys communicating with people, and wants to learn how online communities operate.