Junior 3PL Account Manager

Hungerstation; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prominent logistics company in Jeddah is seeking a logistics coordinator to manage 3PL compliance and enhance rider performance. Responsibilities include monitoring service levels, providing insights to management, and collaborating with teams for seamless operations. The ideal candidate should possess strong analytical skills and experience in logistics management, ensuring efficiency and addressing challenges effectively. This role is critical for ensuring operational compliance and performance standards are met.

Qualifications

• Experience in logistics or operations management.
• Strong analytical skills to track and analyze performance metrics.
• Ability to manage communication effectively with 3PL partners.

Responsibilities

• Monitor 3PL compliance with company standards.
• Track performance of active riders and provide insights.
• Collaborate with internal teams for seamless integration.

Job description

• Monitor 3PL compliance to ensure alignment with company standards and regulations.
• Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges.
• Respond to and resolve 3PL issues within the agreed Service Level Agreement (SLA) timelines.
• Own 3PL communication channels to collect data that supports the logistics team in their workstreams.
• Operationally support 3PL companies in overcoming challenges and obstacles efficiently.
• Facilitate the onboarding process, and ensure all onboarding requirements are met.
• Support full-time riders and resolve challenges by managing CRC escalations effectively.
• Align with other stakeholders to ensure the delivery of services to our 3PL partners.
• Ensure sufficient availability of supply in cities and proactively acquire new 3PLs.

Fleet and Rider Performance

• Track and analyze the performance of active riders through detailed reporting dashboards.
• Ensure all riders comply with HS standards and guidelines.
• Provide actionable insights to senior management for decision-making based on fleet and 3PL data analysis.

Governance and Resilience

• Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation's logistics network.
• Create and maintain detailed documentation for 3PL onboarding processes, operational guidelines, and performance standards.
• Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
• Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability.