Technical Support Technician

CPTIT; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider is seeking a Technical Support Technician for a full-time on-site role in Riyadh. The successful candidate will provide 1st and 2nd level technical support, troubleshoot hardware and software issues, and manage user accounts. Candidates should have a Bachelor’s degree or Diploma in IT or Computer Science and 2–3 years of experience in technical support. Strong communication skills and ability to work under pressure are essential.

Qualifications

• Minimum 2–3 years experience in Technical / IT Support.
• Experience in 1st and 2nd level support.
• Good knowledge of hardware, Windows OS, and basic networking.

Responsibilities

• Provide 1st & 2nd level technical support to users.
• Troubleshoot hardware, software, and network issues.
• Install and configure computers, operating systems, and applications.
• Manage user accounts and access rights.

Skills

Technical troubleshooting

Customer service

Communication

Education

Bachelor’s degree or Diploma in IT, Computer Science, or related field

Tools

Active Directory

Ticketing systems

Job description

Company Description

CPTIT is your trusted source in IT and Communications. CPTIT serves a wide array of industries around Saudi Arabia by providing the latest software solutions, IT consultations, network solutions and managed services.

Role Description

This is a full-time on-site role for a Technical Support Technician based in Riyadh.

The role involves:

• Provide 1st & 2nd level technical support to users.
• Troubleshoot hardware, software, and network issues.
• Install and configure computers, operating systems, and applications.
• Manage user accounts and access rights.
• Log and resolve incidents according to SLA.
• Support users on-site and remotely and maintain basic documentation.

Qualifications

• Bachelor’s degree or Diploma in IT, Computer Science, or related field.
• 2–3 years experience in Technical / IT Support.
• Experience in 1st & 2nd level support.
• Good knowledge of hardware, Windows OS, and basic networking.
• Familiar with Active Directory and ticketing systems.
• Ability to troubleshoot and resolve technical issues efficiently.
• Good communication and customer service skills.
• Good command of English.
• Ability to work under pressure and meet SLA timelines.