ITSM & Quality Excellence Lead

D360 Bank; Riyadh; On-site; SAR 240,000 - 420,000; Full time

Job summary

D360 Bank is seeking an experienced ITSM governance professional to lead daily oversight, governance, and continuous improvement of ITSM processes that align with business objectives. You will collaborate with cross-functional teams to optimize ITSM tools and frameworks, driving excellence in service delivery.

The role stresses governance, vendor relationships, and on-call readiness to ensure seamless IT services that support the bank's digital initiatives and growth.

Qualifications

• Bachelor-level degree in computer science, IT, engineering or related field.
• Proven experience in IT service management and ITIL practices.
• Experience with incident, problem and change management.

Responsibilities

• Oversee and improve ITSM processes to deliver high-quality IT services.
• Manage vendor relationships for incidents and service improvements.
• Participate in 24x7 on-call standby as needed.

Skills

ITSM

ITIL

Incident management

Vendor management

Jira Service Management

SAMA reporting

Regulatory compliance

Stakeholder comms

Root-cause analysis

Education

Bachelor's degree in CS/IT/Engineering

Tools

Jira Service Management

Monitoring tools

SQL/Logs analysis

Job description

D360 Bank is seeking an experienced ITSM governance professional to lead daily oversight, governance, and continuous improvement of ITSM processes that align with business objectives. You will collaborate with cross-functional teams to optimize ITSM tools and frameworks, driving excellence in service delivery.

The role stresses governance, vendor relationships, and on-call readiness to ensure seamless IT services that support the bank's digital initiatives and growth.