IT Support Engineer

NAYLA نايلة; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A fast-growing fintech company is seeking a hands-on IT Engineer to manage IT operations, including support, systems administration, and network management. The ideal candidate will possess a Bachelor's degree in IT or a related field, with 2-5 years of experience, and strong troubleshooting and networking skills. This role requires someone structured, solutions-driven, and effective in building a high-performance IT environment. Fluency in Arabic and English is a plus, as well as relevant certifications.

Qualifications

• 2–5 years of experience in IT Support / System Administration.
• Strong experience with Azure AD and Windows/Mac OS.
• Good knowledge of networking (DNS, DHCP, VLAN, firewalls).

Responsibilities

• Provide end-user support for software and hardware issues.
• Manage and monitor internal systems including Microsoft 365.
• Configure and maintain network devices like routers and firewalls.

Skills

Troubleshooting

Microsoft 365

Network management

IT asset management

Problem-solving

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Microsoft 365 Admin Center

Ticketing systems (Jira, Freshdesk, Zendesk)

Job description

About Nayla Finance

Nayla Finance is a fast-growing Saudi fintech company on a mission to redefine financial inclusion. We move fast, build with purpose, and empower businesses and individuals with smart, compliant, and people-focused financial solutions. We’re building a world-class team that values ownership, clarity, and impact.

Role Summary

We are looking for a hands-on IT Engineer to own day-to-day IT operations at Nayla Finance. This role covers IT support, systems administration, network management, device provisioning, user access control, asset tracking, and security hygiene. You will be the go-to person for building a stable, secure, and high-performance IT environment that supports a scaling startup.

This role is perfect for someone who is technical, structured, and solutions-driven — someone who loves solving IT challenges and building internal systems that support people.

Key Responsibilities

IT Operations & Support

• Provide end-user support (Windows/Mac troubleshooting, software installs, printers, VPN, Office 365/Google Workspace).
• Serve as the first point of contact for IT-related issues and tickets.
• Own IT helpdesk operations with SLA-driven response and resolution times.

Systems Administration

• Manage and monitor internal systems (Microsoft 365, VPN, company domains, cloud services).
• Manage user accounts, permissions, and access control (joiners, movers, leavers).
• Ensure secure backup and data recovery practices are in place.

Networking & Infrastructure

• Configure and maintain routers, switches, firewalls, and network performance.
• Monitor network uptime and security across office environments.
• Work with ISPs/vendors to maintain connectivity and infrastructure.

Asset Management

• Handle provisioning, configuration, and maintenance of laptops and IT equipment.
• Track company IT assets and licenses with full lifecycle visibility.
• Support procurement and vendor coordination for IT hardware/software.

Security & Compliance Support

• Implement IT security hygiene (password policy, MFA, access logs).
• Support compliance for SAMA, cybersecurity assessments, and IT audits.
• Work closely with the CISO and Compliance team for IT security alignment.

Collaboration

• Work closely with HR for onboarding/offboarding automation.
• Support Tech/Product teams with system configurations, tools, and environments.
• Develop IT documentation, SOPs, and knowledge base for internal use.

Requirements

Must Have

• Bachelor’s degree in IT, Computer Science, or related field.
• 2–5 years of experience in IT Support / System Administration.
• Strong experience with Microsoft 365 Admin Center, Azure AD, Windows/Mac OS.
• Good knowledge of networking (DNS, DHCP, VLAN, firewalls).
• Experience with endpoint security and IT asset management.
• Solid troubleshooting and diagnostics skills.
• Strong ownership and problem-solving mindset.

Nice to Have

• Experience in a startup or fast-paced environment.
• Familiarity with ticketing systems (e.g., Jira, Freshdesk, Zendesk).
• Experience with IT policies and cybersecurity basics.
• Arabic + English communication.
• Certifications (CCNA, CompTIA A+/N+, Microsoft, ITIL) are a bonus.

Personal Skills

• High sense of responsibility and urgency.
• Strong attention to detail.
• Structured and process-driven.
• Trusted team player—respects confidentiality and security.
• Can work under minimal supervision and handle priorities.