IT Onsite Support Engineer

Nsc Global; Dammam; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology support company based in Saudi Arabia is seeking an Onsite Support Engineer who will provide technical support to clients and manage desktop/laptop environments. Candidates should have at least 3 years of experience in technical support, strong understanding of hardware and software, and excellent communication skills. The role involves hands-on experience with Microsoft technologies and requires a valid driver's license for site travel. Collaboration with multiple stakeholders is key.

Qualifications

• Minimum 3 years of experience in technical support.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide end-user support and collaborate with multiple stakeholders.
• Manage and maintain PCs, networks, and peripherals.
• Troubleshoot and resolve technical problems.

Skills

Experience with Microsoft desktop operating system

Windows Client Administration

Technical support skills

Problem-solving skills

Communication and Analytical skills

Interpersonal skills

Time management

Education

Bachelor's degree in Computer Science or Information Technology

Certifications like CompTIA A+, Network+

Tools

Microsoft Intune

SCCM

VMWare Horizon

Active Directory

Job description

Overview

We are gearing up for a project starting mid-2025 and are looking for candidates, interest in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.

The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
• Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
• Bilingual or multilingual skills (country specific local language skills-preferred).

Technical Experience

The Tech-bar/OSS support member should have strongtechnical knowledge and hands–on experience on below technologies:

• Microsoft Client OS (Win 10, 11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management