IT Manager

Kempinski Hotel; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia is seeking a candidate to manage all local computer technology and services, ensuring compliance with security standards and providing first-level technical support. Responsibilities include monitoring systems, solving technical issues, training staff on contingency systems, and coordinating new applications. The ideal candidate should have relevant IT experience and strong problem-solving skills, supporting crucial hotel operations efficiently.

Benefits

Competitive salary

Employee discounts

Training opportunities

Qualifications

• Experience in managing hotel IT systems and services.
• Strong knowledge in network security and compliance.
• Ability to train staff and manage technical resources.

Responsibilities

• Manage all local computer technology and services.
• Solve reported technical or operational issues.
• Ensure systems are secured and data is backed up regularly.

Skills

Technical problem-solving

Network security

System monitoring

IT compliance

Staff training

Education

Relevant IT degree or certification

Tools

Network management software

Anti-virus systems

Job description

Overview

The incumbent in this position is managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

Responsibilities

• First point of contact for all computer related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
• Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Follow Kempinski policies as they relate to the security and operation of the computer systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• Train and maintain back-up staff for each server-based application
• Ensure first level support backup is in place for all systems and network.
• In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
• Coordinate the installation of all new applications or upgrades of existing applications.
• Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.