IT Manager

Kempinski Hotels; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand located in Saudi Arabia seeks a dedicated IT Manager to oversee all local computer technology and services. The role involves ensuring the optimal performance of IT systems, managing user support, and adhering to security standards. Responsibilities include monitoring systems, solving technical issues, and training staff. Ideal candidates will have strong skills in network management and troubleshooting with experience in the hospitality sector.

Qualifications

• Experience in managing IT systems in a hospitality environment.
• Strong knowledge of network security and compliance standards.
• Ability to troubleshoot technical issues effectively.

Responsibilities

• Act as the primary contact for computer-related issues.
• Optimize application performance and ensure functionality.
• Monitor 24/7 systems and provide technical support.

Skills

Network management

Technical troubleshooting

System security

User training

Software installation

Tools

Network monitoring tools

Email systems

Job description

Overview

The incumbent in this position is managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

Application Deadline: 31 October 2026

Department: Information Technology (IT)

Location: Saudi Arabia - Yanbu

Key Responsibilities

• First point of contact for all computer related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized.
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
• Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Follow Kempinski policies as they relate to the security and operation of the computer systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• Train and maintain back-up staff for each server-based application.
• Ensure first level support backup is in place for all systems and network.
• In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
• Coordinate the installation of all new applications or upgrades of existing applications.
• Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.