IT Infrastructure and Systems Engineer

Taken Media Arts; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A creative media studio in Riyadh is seeking a Junior–Mid Level IT Infrastructure & Systems Engineer to provide hands-on support for their IT environment. The ideal candidate will be a Saudi national with 1–4 years of experience in IT support, solid skills in desktop support, and basic networking knowledge. This full-time, on-site role offers a competitive salary ranging from SAR 14,000 to 18,000 monthly, alongside structured performance reviews and growth opportunities towards senior roles.

Qualifications

• Saudi national required.
• 1–4 years experience in IT support.
• Solid desktop and workstation support knowledge required.

Responsibilities

• Provide day-to-day IT support for staff and artists.
• Maintain and troubleshoot desktop and workstation environments.
• Support office and studio networks (LAN, Wi-Fi).
• Assist with Google Workspace administration.

Skills

1–4 years experience in IT support, systems, or infrastructure roles

Solid understanding of desktop and workstation support

Basic networking knowledge (LAN, Wi-Fi, switches, VLAN concepts)

Experience supporting Windows-based environments

Familiarity with Google Workspace

Good communication skills and a service oriented mindset

Job description

COMPANY OVERVIEW

Taken Media Arts LLC (TMA) is a Saudi-based VFX and post-production studio working across film, episodic, commercial, and emerging AI-driven creative workflows. We support major studios, broadcasters, and high-profile clients within the Kingdom and internationally, operating in highly secure and confidential environments. As we scale our Riyadh studio, we are building a strong in-house IT and infrastructure function to support artists, production teams, and secure client delivery.

ROLE OVERVIEW

We are seeking a Junior–Mid Level IT Infrastructure & Systems Engineer to support and maintain our on-site IT environment in Riyadh. This is a hands-on infrastructure support role within a creative studio environment. You will work closely with artists, production staff, and senior technical leadership to ensure systems are reliable, secure, and performing well. This is not a call-centre or ticket-only IT support role, and not a DevOps or software development position. It is suited to someone who enjoys practical IT, infrastructure, and systems work and wants to grow into a more senior engineering role over time.

Saudi nationals only.

KEY RESPONSIBILITIES

• IT & Infrastructure Support
• • Provide day-to-day IT support for studio staff and artists
• • Maintain and troubleshoot desktop and workstation environments
• • Support peripherals, displays, shared storage access, and network connectivity
• • Respond to technical issues in a calm, professional manner
• Networking & Systems
• • Support office and studio networks (LAN, Wi-Fi, VLAN awareness)
• • Assist with switches, firewalls, and basic network troubleshooting
• • Support Windows environments and Active Directory users
• • Assist with user access, permissions, and onboarding/off-boarding
• Google Workspace & Cloud Services
• • Support Google Workspace administration (users, shared drives, access control)
• • Assist with basic AWS operations (access management, monitoring, backups)
• • Follow security and access best practices
• Studio & Production Support
• • Support high-performance VFX workstations
• • Work alongside senior engineers and external specialists on upgrades and improvements
• • Maintain clear documentation of systems and procedures
• Security & Best Practice
• • Follow company and client security requirements
• • Escalate potential security issues promptly
• • Maintain tidy, well-documented, and secure systems

EMPLOYMENT DETAILS

• Full-time, on-site role
• Based in Riyadh
• Salary: SAR 14,000 – 18,000 per month
• Structured probation and performance review
• Opportunity to grow into a senior infrastructure role as the studio scales

Skills

Essential

• Saudi national
• 1–4 years experience in IT support, systems, or infrastructure roles
• Solid understanding of desktop and workstation support
• Basic networking knowledge (LAN, Wi-Fi, switches, VLAN concepts)
• Experience supporting Windows-based environments
• Familiarity with Google Workspace
• Good communication skills and a service oriented mindset

• Desirable
• Experience in media, broadcast, post-production, or creative environments
• Exposure to Active Directory or identity systems
• Basic familiarity with cloud services (AWS or similar)
• Interest in infrastructure, networking, or systems engineering as a career path

PERSONAL ATTRIBUTES

• Reliable, organised, and calm under pressure
• Comfortable supporting both technical and non-technical users
• Respectful of confidentiality and security requirements
• Proactive and willing to learn
• Takes pride in system stability and good operational hygiene