IT Disaster Recovery and Availability Manager

DXC Technology Company; Saudi Arabia; Sur place; SAR 180 000 - 300 000; Plein temps

Résumé du poste

DXC Technology Company is seeking an IT Disaster Recovery and Availability Manager in Saudi Arabia to lead DR governance, planning, and end-to-end testing. The role requires coordinating cross-functional teams, executives, and external vendors to ensure business continuity and service availability.

The candidate will govern DR and availability, track KPIs, and drive continuous improvements using tools like Power BI, ServiceNow, and monitoring suites.

Qualifications

• Experience in disaster recovery planning and governance.
• Proven ability to manage BCM programs and BI reporting.
• Strong understanding of availability management and IT service continuity.

Responsabilités

• Lead IT disaster recovery governance, planning, and testing activities.
• Maintain DR and HA testing calendars and coordinate pre-test planning.
• Monitor runbooks, test execution, and post-test reviews.
• Prepare executive DR testing reports and recommendations.
• Coordinate with tech teams, business stakeholders, and vendors.
• Govern Availability Management against SLAs and OLAs; generate regular reports.
• Analyze outages, performance trends, and implement mitigation plans.
• Drive automation for KPI reporting and availability analytics.

Connaissances

Disaster Recovery Management

Business Continuity Management

Business Impact Analysis

Availability Management

RTO/RPO Management

DR Runbook Management

Power BI

ServiceNow

Dynatrace

SiteScope

SolarWinds

Executive Reporting & Stakeholder Mgmt

Outils

Power BI

ServiceNow

Dynatrace

SiteScope

SolarWinds

Description du poste

Job De ion (JD) – IT Disaster Recovery and Availability Manager

Note: The candidate should be flexible and available to work on weekends for DR execution.

IT Disaster recovery:

• Participating in disaster Recovery Governance & Planning
• Maintain and periodically review the inventory of critical business and IT services used for Disaster Recovery planning and testing.
• Manage, annual Disaster Recovery and High Availability testing calendar.
• Ensure DR plans align with business continuity requirements and regulatory obligations.
• Ensure ITSCM plans, risks, controls, and activities remain aligned with business continuity requirements.
• Assess continuity risks and recommend mitigation strategies.
• Lead end-to-end Disaster Recovery and High Availability testing activities.
• Coordinate pre-test planning, stakeholder communications, execution workshops, and test rehearsals.
• Manage test windows, bridge calls.
• Monitor runbook execution and ensure successful completion of recovery activities.
• Coordinate evidence collection, issue tracking, risk logging, and post-test reviews.
• Prepare executive-level DR testing reports and recommendations
• Facilitate coordination between technical teams, business stakeholders, management, and external vendors.
• Participate in crisis management and business continuity response activities.

Availability Management:

• Execute and govern the Availability Management process in line with agreed SLAs, OLAs, and service commitments.
• Establish and maintain service availability baselines and performance targets.
• Conduct regular service availability reviews with stakeholders.
• Monitor availability, uptime, and downtime of all applications and infrastructure services utilizing approved monitoring tools.
• Validate availability calculations and ensure data integrity across reporting platforms.
• Generate daily, weekly, and executive-level availability reports.
• Analyze service outages, performance degradation, availability trends, and recurring failures.
• Identify risks affecting service availability and develop mitigation plans.
• Recommend service reliability and resilience improvements.
• Validate exclusion of approved downtime from SLA calculations.
• Conduct service review meetings and availability governance discussions.
• Define monitoring requirements, availability targets, reporting standards, and governance controls for new services.
• Identify opportunities to improve service availability and operational efficiency.
• Drive root cause trending and proactive improvement initiatives.
• Submit recommendations to CSI governance boards.
• Measure effectiveness of implemented improvements.
• Enhance availability analytics using Power BI, ServiceNow, Dynatrace, SiteScope, SCOM, SolarWinds, or equivalent monitoring tools.
• Reduce manual effort through automation of KPI reporting and trend analysis.

Required Skill:

• Disaster Recovery Management
• Business Continuity Management (BCM)
• Business Impact Analysis (BIA)
• Availability Management
• RTO/RPO Management
• DR Runbook Management
• Power BI, ServiceNow (User level)
• Dynatrace, SiteScope, SolarWinds, (User level)
• Executive Reporting & Stakeholder Management.

KPI:

• DR and HA testing completion rate.
• DR testing success rate.
• Achievement of agreed RTO and RPO targets.
• Closure rate of DR findings and lessons learned.
• DR readiness compliance score.
• IT service availability percentage.
• SLA compliance achievement.
• Completion of availability improvement initiatives.
• Automation and reporting efficiency improvements