Infrastructure Specialist

Master-Works; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology services company in Riyadh is seeking an Infrastructure Specialist to design and manage networks, perform system administration, and ensure IT security compliance. The ideal candidate will have at least 5 years of experience, a Bachelor's degree in IT, and relevant certifications. This position supports both onsite and cloud-based services, ensuring optimal performance and security of IT systems.

Qualifications

• 5 years of experience supporting Local and Wide Area Networks.
• Microsoft Networking, Telecommunication, or Cisco Certifications preferred.

Responsibilities

• Upgrade, install, configure, and maintain server systems infrastructure.
• Implement and maintain IT security policies and procedures.
• Provide support for internal users, troubleshooting server and software issues.
• Support cloud-based services and manage virtual environments.
• Implement and maintain backup solutions for critical systems.

Skills

Cisco routers

Network troubleshooting

System upgrades

Active Directory management

Cloud services support

Education

Bachelor's degree in Information Technology

Master’s degree in Information Technology

Tools

AWS

Azure

Office 365

Job description

Overview

The Infrastructure Specialist designs, installs, configures, tests, monitors, supports, and troubleshoots Local and Wide Area Networks. Administers and manages Cisco routers, switches, ASA appliances and F5 load balancers. Performs router/switch network hardware/software upgrades. Provides IP Addressing Strategy - NAT, Re-Addressing. Performs WAN - IP Routed Network Integration. Prepares work orders containing instructions to be used by technicians to configure network hardware and software. Performs diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken. Works with customer technical teams to provide solutions for customers\' internetworking communications requirements.

Job Responsibilities

System Administration:

• Upgrading, installation, configuration, and maintenance of server systems infrastructure.
• Manage Active Directory, including user accounts, permissions, and group policies.
• Monitor and optimize performance, capacity, and availability of systems.
• Perform regular system updates, patch management, and backups.
• Inventory and Asset Management: Maintain inventory of physical servers, virtual servers, and IT appliances; ensure assets are documented and tracked for lifecycle management.

Security & Compliance:

• Implement and maintain IT security policies and procedures.
• Conduct security audits, vulnerability assessments, and risk analysis.
• Ensure systems are compliant with relevant standards.

User Support:

• Provide support for internal users, including troubleshooting server and software issues.
• Manage service requests and incidents, resolving issues in a timely manner.
• Create and maintain documentation for system configurations, processes, and troubleshooting guides.

Cloud & Virtualization:

• Support cloud-based services (e.g., AWS, Azure, Office 365).
• Manage and monitor virtual environments.
• Provision, configure, and manage cloud and virtual resources.

Backup & Disaster Recovery:

• Implement and maintain backup solutions for critical systems and data.
• Develop and maintain disaster recovery plans and procedures.

Education

• Bachelor\'s degree or higher in Information Technology or related discipline required.

• Master’s degree or higher preferred.

Certification / License

• Microsoft Networking, Telecommunication, or Cisco Certifications preferred.

Work Experience

• 5 years of experience supporting Local and Wide Area Networks required.