Information Technology Support Engineer

Linnk Group; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology services provider in the Riyadh region is seeking an IT Support Engineer to deliver first- and second-line technical support for IT systems. The successful candidate will troubleshoot various hardware and software issues, maintain desktops and peripherals, and ensure efficient incident resolution. Strong communication and customer service skills, along with experience in IT Support, are vital for this role. A proactive approach to system maintenance will support overall business productivity.

Qualifications

• Experience in IT Support, Helpdesk, or Desktop Support required.
• Knowledge of Windows/macOS systems is a must.
• Strong communication and customer service skills are essential.

Responsibilities

• Troubleshoot hardware, software, network, and user issues.
• Install and maintain desktops, laptops, printers, and peripherals.
• Resolve incidents and service requests efficiently.

Skills

Experience in IT Support / Helpdesk / Desktop Support

Strong communication skills

Customer service skills

Tools

Windows

macOS

Microsoft 365

Job description

The IT Support Engineer provides first- and second-line technical support to ensure the reliable operation of IT systems, applications, and end-user devices. This role focuses on efficient incident resolution, system maintenance, and supporting overall business productivity.

Responsibilities

• Troubleshoot hardware, software, network, and user issues
• Install and maintain desktops, laptops, printers, and peripherals
• Resolve incidents and service requests; elevate when required
• Maintain tickets, documentation, and asset records

Requirements

• Experience in IT Support / Helpdesk / Desktop Support
• Knowledge of Windows/macOS, Microsoft 365, and basic networking
• Familiarity with ticketing systems and ITIL processes
• Strong communication and customer service skills
• Relevant certifications are a plus

Please share your updated resume if you are interested in this role.