HR Business Partner

Amazon; Riyadh; On-site; SAR 35,000 - 55,000; Full time

Job summary

Amazon is seeking an HR Business Partner (Generalist) to act as a strategic people operations partner. The role is an IC position based out of Riyadh, Saudi Arabia, supporting the Amazon Customer Fulfilment business.

You will partner with country leaders, champion inclusion, and drive performance and talent initiatives to improve culture and employee experience. Responsibilities include leading nationwide feedback programs, applying data analytics to decisions, and guiding leaders on sensitive

Qualifications

• 5+ years of HR work in international, fast-paced, customer-driven environments.
• Knowledge of local labor law and compliance.
• Experience in call centers, distribution centers, or manufacturing settings.
• Bachelor’s degree or equivalent qualification.
• Gen AI Fluency is preferred.

Responsibilities

• Lead country-wide feedback strategies with data reviews and pulse checks.
• Navigate complex employee situations balancing advocacy, compliance, and business impact.
• Implement recognition programs and inclusion initiatives.
• Advise leaders on sensitive people issues and complex decisions.
• Use data analytics to inform people decisions and root-cause issues.
• Support organizational change and transformation initiatives.
• Drive standard work and process consistency across the organization.
• Escalate risks affecting the workforce and culture.

Skills

Gen AI Fluency

Labor Law Knowledge

HR Experience (5+ yrs)

Call Center / DC / Manufacturing Exp

Education

Bachelor’s degree or equivalent

Job description

Overview

Are you interested in being part of an HR organization that operates as a business, starts with our internal customers and works backward to deliver meaningful solutions? Are you passionate about changing employees’ lives for the better?

The HR Business Partner (Generalist) is a strategic people operations role that drives business results through trusted partnerships with business leaders while staying close to employees of all levels. This position balances strategic insight with hands‑on execution, managing complex employee matters, driving initiatives for leadership capabilities on performance and talent, and improving organizational culture to enhance the employee experience. The role will be based out of one of our Riyadh‑based warehouses in Saudi Arabia’s KSA central team.

Important Note

This strategic HR partner role is an individual contributor (IC) role that will NOT be managing or leading others.

Key Job Responsibilities

• Lead country‑wide feedback strategies including data reviews, roundtables, and pulse mechanisms
• Navigate complex situations using sound judgment while balancing employee advocacy, compliance, and business impact
• Implement recognition programs and champion inclusion and belonging initiatives
• Serve as trusted advisor to leaders on sensitive people issues and complex decision‑making
• Use data analytics to inform people decisions and identify root causes of organizational issues
• Support organizational change and transformation initiatives
• Drive standard work excellence and ensure process consistency across the organization
• Escalate structural, cultural, or systemic risks that impact the population

A Day in the Life

You would be working directly with the country HR leader for the Amazon Customer Fulfilment business in Saudi Arabia, as well as regional partners in the MEA‑TR region. The role is of a generalist’s scope and will require zooming in and out of all areas that impact the employee experience, Amazon’s employer value proposition, and business continuity.

About the Team

We are a passionate group of HR professionals from various backgrounds who are obsessed with our internal customers, strive to work backwards both intuitively and by leveraging our input mechanisms. We continuously raise the bar, have fun, and support each other while doing so. We are called HR Ops – short for Operations – who are our main customer and focus.

Basic Qualifications

• 5+ years of HR work within an international, fast‑paced, and customer‑driven environment
• Knowledge of local labor law
• Experience in a call center, distribution center, or manufacturing environment
• Bachelor’s degree or equivalent
• Gen AI Fluency

Preferred Qualifications

• Experience managing small to medium scale projects

Our Inclusive Culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.