Head Butler

RAFFLES; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading luxury hospitality brand in Saudi Arabia is seeking a Butler Services Supervisor to oversee daily operations and ensure exceptional guest satisfaction. The ideal candidate will have prior leadership experience and excellent communication skills. Responsibilities include managing the shift, coaching staff, and handling guest inquiries efficiently. Join a vibrant team that values inclusion, growth, and service excellence that shapes the future of hospitality.

Qualifications

• Previous leadership experience required.
• Excellent communication and organizational skills.
• Highly responsible & reliable.

Responsibilities

• Supervising the daily operations of the Butler Services.
• Manage the shift ensuring Butler services meet standards.
• Assist in coaching and developing butlers.

Skills

Leadership

Communication

Organizational skills

Problem solving

Interpersonal skills

Education

University/College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Responsibilities

• Supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards.
• Responsible for managing the shift and ensuring the Butler related services are provided to guests in accordance to set service standards.
• Assist management in coaching and developing butlers to ensure competence performance and succession objectives are met.
• Familiar with the set-up and functionality of all equipment in the Suites.
• Manage in a hands-on manner the daily operation of the Butler Department.
• Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
• Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.
• To assist the Duty Manager in efficiently managing the shift according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
• Prepare, administer and compile reports as required in an accurate and timely manner.
• Liaise with other departments on daily operation’s needs.
• Handle guest enquiry in a courteous and efficient manner and report guest complaints or problem to Duty Manager or Butler Services Manager if no immediate solution can be found and assure proper and complete follow up with guests.
• Collecting and updating guest personal information, preferences, practices, and hobbies to ensure guest has a detailed and accurate guest history database.

Qualifications

• Previous leadership experience required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS