Front Office Manager

Radisson Hotel Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Saudi Arabia seeks an experienced Front Office Manager. You will lead a vibrant team, focusing on exceptional guest experiences and managing day-to-day operations at the front desk. Candidates should possess outstanding customer service skills, effective communication, and leadership abilities. The company offers inclusive work culture and global perks, making this an exciting opportunity for dedicated professionals.

Benefits

Exclusive global hotel rates

Career development opportunities

Inclusive workplace

Employee Resource Groups and inclusion initiatives

Qualifications

• Proven ability to drive guest satisfaction and handle complaints professionally.
• Clear and effective verbal and written communication with guests and staff.
• Experience managing and motivating a front desk team.
• Ability to manage multiple tasks in a fast-paced environment.
• Identify and resolve front desk operational issues.
• Effectively schedule staff and manage workflow.
• Experience overseeing staff training and development.
• Solid understanding of check-in/check-out procedures.
• Flexibility to handle unexpected situations.

Responsibilities

• Manage front office team and ensure guest journey is delivered at a high level.
• Exude patience and empathy in all interactions.
• Work proactively to ensure guest satisfaction and smooth department operations.

Skills

Exceptional customer service

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Knowledge of Front Desk operations

Adaptability

Job description

Job Description

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other
• departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.