Front Office Manager

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality leader is seeking an experienced Front Office Manager in Jeddah. This role involves overseeing the Front Office Team, ensuring exceptional service for guests, and managing staff performance. Candidates should hold a degree in Hotel Management and possess at least 3 years of supervisory experience. The position requires strong leadership skills, commercial awareness, and a commitment to customer service in a fast-paced environment.

Qualifications

• Minimum of 3 years of Front Office supervisory experience.
• Excellent leadership and communication skills.
• Resilience and accountability in previous roles.

Responsibilities

• Oversee the entire Front Office operation.
• Evaluate Guest satisfaction and trends.
• Manage staff performance and training.

Skills

Hotel Management knowledge

IT proficiency

Leadership skills

Customer service commitment

Commercial awareness

Sales capabilities

Education

Degree or diploma in Hotel Management

Tools

Property Management Systems knowledge

Job description

Job Description

Front Office Manager (HOT0C9UP)

Work Location: DoubleTree by Hilton Jeddah, Al Naeem Prince Sultan Rd, Jeddah.

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team, the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Preferred

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Details

Schedule: Full‑time

Brand: Doubletree by Hilton

Job Category: Guest Services, Operations, and Front Office