Front Desk Agent

Dar Rayhaan By Rotana; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in Al Khobar is seeking a Front Desk Agent to join their team. The ideal candidate will provide exceptional customer service and manage all front desk duties professionally. This role requires excellent communication skills, proficiency in hotel management software, and fluency in both Arabic and English. Responsibilities include greeting guests, managing reservations, handling inquiries, and resolving complaints. Flexible hours, including nights and weekends, are expected in this hospitality role.

Qualifications

• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Greet and welcome guests upon their arrival.
• Assist guests with check-in and check-out procedures.
• Handle guest inquiries and provide information about the hotel.
• Manage reservations and ensure accuracy in the system.
• Handle phone calls and redirect them as necessary.
• Resolve guest complaints and issues in a timely manner.

Skills

Excellent communication skills

Strong interpersonal skills

Multitasking abilities

Customer service orientation

Knowledge of hotel operations

Proficiency in using hotel management software

Problem-solving skills

Attention to detail

Fluency in Arabic

Fluency in English

Tools

Microsoft Office

Hotel management software

Job description

Job Description

Summary: We are seeking a Front Desk Agent to join our team in Saudi Talent. The ideal candidate will be responsible for providing exceptional customer service to our guests and managing all front desk duties in a professional and efficient manner.

Job Responsibility

• Greet and welcome guests upon their arrival
• Assist guests with check-in and check-out procedures
• Handle guest inquiries and provide information about the hotel and surrounding area
• Manage reservations and ensure accurate information is entered into the system
• Handle phone calls and redirect them as necessary
• Manage payments and cash handling procedures
• Resolve guest complaints and issues in a timely and professional manner

Candidate Requirements

• Previous experience in a customer service or hospitality role is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office and hotel management software
• Fluency in Arabic and English is required
• Ability to work flexible hours, including nights and weekends

Skills

Excellent communication skills

• Strong interpersonal skills
• Multitasking abilities
• Customer service orientation
• Knowledge of hotel operations
• Proficiency in using hotel management software
• Problem-solving skills
• Attention to detail
• Ability to work under pressure
• Fluency in Arabic and English languages