Field Service Engineer - Riyadh

Danaher Corporation; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Beckman Coulter Diagnostics in Saudi Arabia seeks a Field Service Engineer to install, maintain, and repair diagnostic instrumentation in hospital and laboratory settings. You will deliver exceptional customer service, resolve technical issues, and ensure data quality and uptime across our instrument fleet.

Travel across the district, complete preventative maintenance, document repairs, and stay compliant with background checks and safety procedures.

Qualifications

• Bachelor's degree in biomedical engineering or related field.
• 3+ years of experience diagnosing and repairing biomedical and laboratory electronics.
• Experience collaborating with internal teams and external customers.

Responsibilities

• Provide excellent customer service and technical training on products.
• Repair, maintain, and install product lines.
• Complete on-time Preventative Maintenance and field modifications as needed.
• Travel throughout the district and document repairs and product failures.
• Maintain service logs, order parts, and manage cycle times.
• Develop and follow preventative maintenance procedures.
• Ensure customer satisfaction and build long-term relationships.

Skills

Biomedical engineering

Customer service

Troubleshooting

Communication skills

Education

Bachelor's degree in biomedical engineering

Tools

Biomedical instrumentation

Electronic diagnostics

Job description

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow D iagnostics C ompanies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Field Service Engineers provide outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation's provide training to our customers and verify the operational performance and data quality of systems in order to contribute to our overall team success.

Job Requirements Include:

• Provide excellent and efficient customer service to Beckman Coulter's customers, along with technical training on products

• Repair, maintain, and install product line(s).

• Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed

• Travel throughout the district territory, experiencing all the various places our instrumentation is utilized

• Document and report all repairs and product failures

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times

• Help with the development of preventative maintenance procedures

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

• Instill customer satisfaction that is recognizable and valuable to the customer

• Stay compliant with the company’s standard background check, including a post-offer drug test.

• Strong time management and organization skills.

• Effective communication and customer service skills.

• Instill customer satisfaction that is recognizable and valuable to the customer

• Strong time management and organization skills.

  Qualifications and Education Requirements

• Bachelor's degree in biomedical engineering.

• 3+ years of experience diagnosing and repairing Biomedical and laboratory electronic equipment.

• Experience working with both internal teams and external customers.

  Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

• For more information, visit www.danaher.com .