Field Service Engineer_KSA

SIG Group; Riyadh Region; On-site; SAR 90,000 - 130,000; Full time

Benefits offered by this job

Partial remote work

Job summary

SIG is a leading packaging solutions provider seeking a Field Service Engineer to service filling lines at customer sites in Saudi Arabia. You will perform on-site maintenance, troubleshoot, and optimize machinery to maximize uptime and productivity, while coordinating with customers and internal teams.

Applicants should have a technical degree (Mechatronics/Automation/EE), strong English, and 5–6 years in aseptic or food sectors with hands-on field experience.

Qualifications

• Bachelor’s degree in a technical discipline (Mechatronics/Automation/Electrical Eng.).
• Advanced English; Arabic is an advantage.
• Strong IT and diagnostic skills for machinery operation.
• Extensive field service and customer-interaction experience.

Responsibilities

• Inspect, service and maintain filling lines at customer sites to ensure uptime.
• Troubleshoot issues, provide on-site support, and optimize performance.
• Prepare detailed visit reports and SOPs, recording findings.
• Lead installation and commissioning activities as required.
• Order spare parts and coordinate with customers for approvals.
• Adhere to safety and quality standards during all activities.

Skills

Technical problem-solving

English proficiency

Troubleshooting

Field service

Mech & electrical background

Education

Bachelor’s in Mechatronics/Automation/EE

Tools

Service apps

Diagnostics tools

Job description

• Ensure the operational efficiency of filling machine lines at customer sites by performing service and maintenance duties while considering commercial conditions.
• Troubleshoot technical issues, provide support, and optimize machinery performance to minimize downtime and maximize productivity.
• Demonstrate comprehensive knowledge of pneumatics, hydraulics, mechanics, electromechanics, automation, instrumentation, and controls.
• Perform inspections, repairs, preventive maintenance, and troubleshooting at customer sites.
• Prepare technical reports, document customer complaints, and escalation issues to the appropriate department.
• Provide technical support and guidance to customer staff to ensure smooth operations.
• Order and manage spare parts requirements in alignment with customer approvals.
• Implement necessary modifications and upgrades to ensure equipment efficiency.
• Assist in the installation and commissioning of filling lines as needed.
• Ensure adherence to safety protocols and quality standards during all service activities.
• Maintain strong communication with customers to understand their needs and provide proactive technical support.
• Prepare detailed visit and troubleshooting reports, including Standard Operating Procedures (SOPs).
• Conduct Root Cause Analysis (RCA) to resolve recurring issues and improve service delivery.

You may be our new

Field Service Engineer

Key responsibilities

• Ensure the operational efficiency of filling machine lines at customer sites by performing service and maintenance duties while considering commercial conditions.
• Troubleshoot technical issues, provide support, and optimize machinery performance to minimize downtime and maximize productivity.
• Demonstrate comprehensive knowledge of pneumatics, hydraulics, mechanics, electromechanics, automation, instrumentation, and controls.
• Perform inspections, repairs, preventive maintenance, and troubleshooting at customer sites.
• Prepare technical reports, document customer complaints, and escalation issues to the appropriate department.
• Provide technical support and guidance to customer staff to ensure smooth operations.
• Order and manage spare parts requirements in alignment with customer approvals.
• Implement necessary modifications and upgrades to ensure equipment efficiency.
• Assist in the installation and commissioning of filling lines as needed.
• Ensure adherence to safety protocols and quality standards during all service activities.
• Maintain strong communication with customers to understand their needs and provide proactive technical support.
• Prepare detailed visit and troubleshooting reports, including Standard Operating Procedures (SOPs).
• Conduct Root Cause Analysis (RCA) to resolve recurring issues and improve service delivery.

Key competencies and expertise

• Full understanding of job-related technical activities and procedures
• Strong problem-solving skills, utilizing multiple sources of information for evaluation
• Ability to impact quality and efficiency by ensuring high standards in service execution
• Technical expertise in aseptic technology, preferably in automation, with a general mechanical and electrical background in food filling machines and packaging lines
• Strong technical reporting skills, with the ability to create detailed troubleshooting reports and SOPs
• Proficient in using service apps for data collection and maintaining accurate records.

You Bring These Skills, Experience & Education

• Education: Bachelor’s Degree in a Technical Discipline, preferably in Mechatronics, Automation, or Electrical Engineering.
• Skills: Advanced proficiency in English (Arabic is an advantage), strong IT and diagnostic skills relevant to machinery operation and maintenance, high-level technical reporting skills, including visit and troubleshooting reports, ability to utilize service apps for data collection
• Experience: 5-6 years experience in the aseptic industry and/or food sector preferred, proven track record in Field Service with extensive customer interaction, 3-5 years of hands-on vocational experience in technical service roles, 3-5 years leadership experience in technical field operations

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer‑centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag‑in‑box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.