Executive Housekeeper

Universal Group; Riyadh; On-site; SAR 187,000 - 263,000; Full time

Job summary

A premium hospitality group in Saudi Arabia is looking for a Housekeeping Manager to oversee all housekeeping operations. The ideal candidate should have a Bachelor's degree in Hotel Management or Business Administration and at least 8 years of experience in a 5-star environment. Responsibilities include managing staff, conducting inspections, and ensuring high standards of cleanliness and service. This position requires excellent leadership and communication skills, with a strong emphasis on staff training and guest satisfaction.

Qualifications

• Minimum 8 years of experience in Housekeeping in a 5-star environment.
• Ability to ensure cleanliness and operational effectiveness.
• Experience with training and evaluating staff.

Responsibilities

• Oversee housekeeping operations and staff performances.
• Conduct daily briefings and manage schedules.
• Inspect guest rooms and public areas for cleanliness.
• Manage supplier interactions and internal communications.
• Maintain grooming standards and energy conservation.

Skills

Leadership

Communication

Problem-solving

Training & Development

Attention to Detail

Education

Bachelor degree in Hotel Management or Business Administration

Job description

PRIMARY RESPONSIBILITIES

• Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments.
• Meets the head of each section to ensure that daily assignments and objectives are communicated to everyone.
• Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.
• Evaluates the performance of heads of all sections and ensures that evaluations of other employees in Housekeeping are fair and objective.
• Inspects the entire hotel (& apartment premises) as frequently as possible to ensure all areas are kept clean and in satisfactory condition.
• Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.
• Inspects all VIP and long-staying guest rooms.
• Maintains proper records and control procedures for lost and found items.
• Distributes keys to Housekeeping staff (Floor Supervisors & Housekeeping attendants).
• Oversees the department in the absence of the Director of Rooms.
• Performs other duties as assigned by Supervisor.

ADMINISTRATIVE RESPONSIBILITIES

• Screens and acknowledges daily work schedules.
• Conducts daily briefing and de-briefing to the heads of all sections.
• Ensures an effective duty is assigned to the sufficiency of manpower in accordance with the volume of business.
• Establishes two-way communication with related departments.
• Sets a good example by communicating effectively with guests, subordinates, immediate supervisors and others.
• Manages time effectively by meeting deadlines on time.
• Administers personnel actions on leaves & overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in a professional manner.
• Acknowledges logbook and ensures that each recorded problem is attended.
• Ensures that consumption reports, inventories, and lost & found log books are handled according to policies and procedures.

TECHNICAL RESPONSIBILITIES

• Understands and can explain job descriptions of all positions in the Housekeeping Department.
• Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all times without decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycling wastes, and careful use of all resources.
• Ensures that Housekeeping and related departments’ employees can communicate with guests and fellow employees politely and professionally.
• Works closely with other room’s managers to manage profit and capital expenditure budgets.
• Ensures that par stocks of operating supplies and equipment meet standard housekeeping procedures.
• Maintains and improves the quality of services and facilities according to the company’s standards at all times.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guests, clients, business partners and employees.
• To be a good salesperson to promote the hotel’s image and businesses.
• Participates in community projects or activities to promote the hotel’s image and cooperation to improve community relations.
• Represents management team, hotel, and company well with external guests.

HUMAN RESOURCES RESPONSIBILITIES

• Coaches and counsels all staff when applicable.
• Evaluates objectively the performance of Housekeeping Manager, Assistant Housekeepers, Housekeeping Agents and other related staff.
• Provides the most effective training to all housekeeping and related employees regularly.
• Motivates staff to grow within the company.
• Develops self to be a better manager at all times.

RELATIONSHIP

• Reports to Director of Rooms or GM/HM in absence of Director of Rooms or superior.
• Directs and supervises activities of the Housekeeping and other related employees.
• Coordinates with other managers for all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important individuals in the community to promote the hotel.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embrace the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Minimum education of Bachelor degree in Hotel Management, Business Administration or related field.
• Minimum 8 years of experience in Housekeeping in the 5 star environment.
• Reports to Director of Rooms or GM/HM in absence of Dir. of Rooms or superior.
• Directs and supervises activities of the Housekeeping and other related employees.
• Coordinates with other managers for all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important individuals in the community in promoting the hotel.