Engagement Manager, GCC Engagement Management Practice

Amazon; Riyadh; Hybrid; SAR 374,000 - 525,000; Full time

Job summary

A leading cloud services provider in Saudi Arabia is looking for an Engagement Manager to drive business outcomes and ensure achievement of customer goals. The ideal candidate will possess a Bachelor's degree and over 10 years of relevant experience. Responsibilities include leading complex delivery engagements, managing risks, and providing strategic guidance to clients. This role requires excellent leadership and agile expertise, emphasizing stakeholder relationship management and effective communication.

Qualifications

• 10+ years of IT and/or Management Consulting experience.
• Experience working with C-level executives and across organizations.
• Experience in technical product or program management.

Responsibilities

• Drive business outcomes through matrix team management.
• Validate and ensure achievement of customer business outcomes.
• Serve as a strategic advisor to customers.

Skills

Agile methodologies

Leadership skills

Risk management

Stakeholder relationship management

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Jira

Job description

Overview

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As an Engagement Manager, you will collaborate with AWS consultants, partners, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines. AWS Professional Services engages in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

Responsibilities

• As a delivery leader, drive business outcomes through matrix team management across multiple workstreams, employing agile/hybrid/waterfall methodologies. Manage end-to-end project lifecycle from outcome validation to successful delivery, aligned with the Delivery framework.
• Lead complex, multi-stream delivery engagements.
• Validate and ensure achievement of customer business outcomes.
• Manage risks proactively while identifying opportunities for additional value.
• Coach teams and customers on delivery practices.
• Partner with sales, support, and engineering teams for comprehensive solution delivery.
• Serve as a strategic advisor, helping customers navigate their transformation journey while fostering innovation. This includes:
• Providing strategic guidance and risk management
• Delivering training on agile methodologies
• Enabling partners through framework adoption
• Collaborating across AWS teams
• Gathering and channeling customer feedback to improve AWS services

The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed.

Success in this position demands effective leadership skills, agile expertise, and the ability to drive business outcomes while maintaining stakeholder relationships.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor\'s degree or equivalent
• 10+ years of IT and/or Management Consulting experience
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
• Experience in technical product or program management

Preferred Qualifications

• Project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.