Education Manager

confidential; Riyadh; On-site; SAR 180,000 - 220,000; Full time

Job summary

A leading beauty company is seeking an Education Manager to enhance the training and development of retail teams in the GCC region. The role involves creating and implementing training programs, monitoring performance through KPIs, and engaging teams with effective educational strategies. Ideal candidates must have over 5 years of experience in training within the beauty sector, with a strong emphasis on customer service excellence and sales. Fluency in Arabic and English is essential for this position.

Qualifications

• 5+ years of relevant training and education experience in the beauty and cosmetics industry.
• Extensive experience in wholesale partnerships and retail environments.
• Fluency in Arabic and English.

Responsibilities

• Develop and execute training programs for sales teams.
• Create onboarding programs for new employees.
• Monitor KPIs and ROI of training initiatives.
• Facilitate education and training seminars for teams.

Skills

Make up artistry

Customer centricity

Interpersonal skills

Communication skills

Sales training

Job description

Job Purpose

We are currently seeking an Education Manager who will play a vital role in the training and development of retail teams across GCC. Reporting directly to the Head of Sales & Education as part of our lively HQ Riyadh team. You will be responsible for the development and implementation of training and education strategies across all levels of retail, from frontline teams to retail management in free‑standing stores, setting paths for retail excellence and customer centricity to improve key performance indicators. They will partner with retail and wholesale teams to ensure all business objectives are met, diagnosing action plans to drive results.

Key Duties and Responsibilities

• Acting as a business partner to the Head of Sales & Education, the Retail Operations Manager, Wholesale and TR Managers in diagnosing and discussing business needs, putting action plans in place to drive results across retail sales.
• Develop and execute training programs for frontline teams in line with Sales, Brand, Marketing and HR Strategies, including but not limited to Brand Training, Product Training, Sales / Performance Training, Make‑Up Artistry Training.
• Create culture of performance by monitoring KPI’s and track ROI of training programs.
• Consistently assessing the training and education of retail and wholesale teams, with evaluations being communicated to the leadership team to ensure up-to-date educational standards are met.
• Create and execute onboarding program for store and head office teams.
• Ensure highest standards of customer journey and product & service presentation through creating effective mystery shopping journey.
• Develop and maintain effective digital training platform.
• Create Training Newsletters to keep teams engaged and up to date with brand, product & service knowledge.
• Actively monitor and work with teams to build on CRM initiatives.
• Create and maintain Training Calendars.
• Identify points of improvements in service and operations to maximize the stores/accounts/performance.
• Acting as a key figure in the execution of retail events, including but not limited to grand opening events, and product launches by coaching store teams on the frontlines, providing feedback on performance.
• Facilitating education and training seminars for retail and wholesale teams relevant to new‑hire orientation, product training and further development where necessary.
• Working alongside free‑standing store teams and wholesale teams to identify areas for education and training on the sales floors.
• Keep up with consumer trends and competitors; provide regular updates to the leadership team.

Skills

Skills, Knowledge, and Experience:

• 5+ years of relevant training and education experience, preferably in the beauty and cosmetics industry within the GCC region.
• Make up artistry.
• Extensive experience in wholesale partnership and a retail selling environment.
• The ability to drive sales through the training and education of retail teams.
• Demonstrating customer centricity with a focus on service excellence translated through educational focuses.
• Strong interpersonal and communication skills, with a sense of business acumen.
• Ability to work collaboratively to build positive business outcomes.
• Fluency in Arabic and English is a must.